Deliberately delivered wrong item and refused to collect and refund

Makro online is *******, shop with them at your own risk, the stress that comes with returns and refund is too much.

I bought a Generic sandwich maker worth R1400, it was on special for R700 only to receive and old used Condore sandwich maker, a different brand not what I have ordered, very small and my kids need it for school lunchbox.

I then phoned then on Thursday and they said must log a return of which I did and they gave me a date of Sunday 17:14 to collect, I waited for them they didn't come. Monday I phoned they said they gonna escalate the matter, Tuesday I phone and asked to speak to the manger, they said she is in a meeting she will phone me back but she didn't bother to phone, later same day I phoned again and the lady told me that there is nothing that they can do as their business partner who sells through Makro Online has a December backlog and they are unable to collect or refund their clients.

Mind you I know nothing about their partnerships with whoever they are talking about, how is that supposed to be the client's problem? Must I stuck with this cheap thing in my house? And the Manager doesn't even want to talk to me💔😭😭😭😭