NON SERVICE FROM BOZZA OnLine

BOZZA never replied to my repeated queries about my order situation (ordered on 7.5.2021) either via their contact number (which is simply a voice message recorder) or via their on-site e-mail. I tried at least 5 or 6 times on both contact details but NEVER GOT ANY ACNOWLEDGEMENT ORF REPLY. My order remained "PENDING" till tyoday. I then submitted a complaint to CONSUMER COUNCIL OMBUD and yesterday (17.5.) I received an e-mail from BOZZA asking my bank details for a refund while my order was still "PENDING" Never again!!