OH
Ontec Home
Unclaimed Business
OH
Ontec Home
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ontec Home
Ontec Home has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Ontec Home across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHB
HEIDI B
1 reviews | Active since Jan 2020
5 Jan 2026, 15:26
Ontec Worst Service
Worst service ever!!! We have been calling Ontec since this morning with no assistance whatsoever. For the whole day we've been caller number 14 in line. When you eventually get to number 1, another 4 minutes are being added, whereafter the calls are dropped. We bought airtime 5 times today and ran out of air time due to holding on so long. I will never recommend Ontec!!!
Helpful (0)
|Replies (0)HB
HEIDI B
1 reviews | Active since Jan 2020
5 Jan 2026, 15:26
Ontec Worst Service
Worst service ever!!! We have been calling Ontec since this morning with no assistance whatsoever. For the whole day we've been caller number 14 in line. When you eventually get to number 1, another 4 minutes are being added, whereafter the calls are dropped. We bought airtime 5 times today and ran out of air time due to holding on so long. I will never recommend Ontec!!!
0
Replies (0)HB
HEIDI B
1 reviews | Active since Jan 2020
28 Dec 2025, 11:07
Ontec Bad Service
Pathetic Service. Without water for 2 days. No feedback from Help Desk. We were promised to get feedback within 15 minutes after sending the email. We made +- 20 calls. We were 1st in line since the first day we called but no one answered. Bought airtime twice
Helpful (0)
|Replies (0)HB
HEIDI B
1 reviews | Active since Jan 2020
28 Dec 2025, 11:07
Ontec Bad Service
Pathetic Service. Without water for 2 days. No feedback from Help Desk. We were promised to get feedback within 15 minutes after sending the email. We made +- 20 calls. We were 1st in line since the first day we called but no one answered. Bought airtime twice
0
Replies (0)LE
Lorraine E
1 reviews | Active since Jan 2020
5 Nov 2025, 13:20
Ontec service desk (Electric) you dont have any communication skills with clients
Bought like I always does on the 01st November 2025 electricity on my Fnb app.Till today (05th November 2025) I haven't received my token yet.Ontec want to tell me that I used wrong bank details but im buying every time with exactly same details electricity without any problem Now suddenly it's a problem and nobody coming back to me with a solution I even sent them all my Proof of Payments from previous buys and the recent one on the 01st November 2025.
Helpful (0)
|Replies (0)LE
Lorraine E
1 reviews | Active since Jan 2020
5 Nov 2025, 13:20
Ontec service desk (Electric) you dont have any communication skills with clients
Bought like I always does on the 01st November 2025 electricity on my Fnb app.Till today (05th November 2025) I haven't received my token yet.Ontec want to tell me that I used wrong bank details but im buying every time with exactly same details electricity without any problem Now suddenly it's a problem and nobody coming back to me with a solution I even sent them all my Proof of Payments from previous buys and the recent one on the 01st November 2025.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Jun 2025, 12:45
Vending electricity via 3rd parties by municipalities
This is a pathetic app system that municipalities are using to vend electricity. The system is forever clogged with dissatisfied clients. The electricity is vendored through this company which have also contracted a third party company. This whole mess makes electricity very expensive and unaffordable for many residents of Kouga Municipality as one of the municipalities utilizing this type of service. I paid via eft on Friday 6th June, made a follow up Staurday, the 7th, and Sunday, still on Monday and today on Tuesday, 10th of June I have still not yet received my token. I have been without electricity now for over a day, my making a purchase on Friday was because I was aware I am running low on the Kw of electricity. This company is nothing but an equivalent of many other companies put in place for people to munch on poor people's livelihood. But the main culprit in this whole mess is municipalities not wanting to take care of their own businesses and outsourcing to companies because cousins of cousins have to have a piece of bread on their tables.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Jun 2025, 12:45
Vending electricity via 3rd parties by municipalities
This is a pathetic app system that municipalities are using to vend electricity. The system is forever clogged with dissatisfied clients. The electricity is vendored through this company which have also contracted a third party company. This whole mess makes electricity very expensive and unaffordable for many residents of Kouga Municipality as one of the municipalities utilizing this type of service. I paid via eft on Friday 6th June, made a follow up Staurday, the 7th, and Sunday, still on Monday and today on Tuesday, 10th of June I have still not yet received my token. I have been without electricity now for over a day, my making a purchase on Friday was because I was aware I am running low on the Kw of electricity. This company is nothing but an equivalent of many other companies put in place for people to munch on poor people's livelihood. But the main culprit in this whole mess is municipalities not wanting to take care of their own businesses and outsourcing to companies because cousins of cousins have to have a piece of bread on their tables.
0
Replies (0)mM
mantele M
1 reviews | Active since Jan 2020
11 Nov 2024, 17:09
Ontec
How is Ontec billing me water daily when the water in our complex has been cut off for over 6 weeks? Make it make sense please! I am on R330 now by the 15th I’ll be on R500 because they’re billing is just insane
Helpful (0)
|Replies (0)GG
Godfrey G
1 reviews | Active since Jan 2020
3 May 2024, 14:54
Ontec pathetic customer service - 3 year license cut off no correpsondence at all.
To think this was developed and run in South Africa is a huge disappointment. Customer service is non-existent. The product is sold by plumbers who are evidently meant to ensure that after 3 years they need to inform one that there is a license that needs to be paid. The profile with all the customers details are on Ontec and not the plumber. Ontec could not be bothered that there are no longer readings and dont take the effort to make contact with either the plumber or end user. They believe that is the plumber's job. For over two years we tried to get the daily meter changed to an hourly one, but Ontec stated that would refer us to someone to assist but did not do so. It is clear that Ontec is only interested in selling units and then walking away. I unfortunately have two units. I will try to find another company that is interested in their customers instead of a company only interested is off loading units. As for their system My history is not for the water one is using but billing. Surely just add My Billing history would explain it. If you want a list of usage you can use the graph and then click on each day to see the litres. REALLY!!! Then I am told I can send an email to support to find out how much the license is - nowhere on the site can I find the support email address on an info one. So disappointed!! Suggest one finds another company that is customer orientated rather than unit sales.
Helpful (0)
|Replies (0)GG
Godfrey G
1 reviews | Active since Jan 2020
3 May 2024, 14:54
Ontec pathetic customer service - 3 year license cut off no correpsondence at all.
To think this was developed and run in South Africa is a huge disappointment. Customer service is non-existent. The product is sold by plumbers who are evidently meant to ensure that after 3 years they need to inform one that there is a license that needs to be paid. The profile with all the customers details are on Ontec and not the plumber. Ontec could not be bothered that there are no longer readings and dont take the effort to make contact with either the plumber or end user. They believe that is the plumber's job. For over two years we tried to get the daily meter changed to an hourly one, but Ontec stated that would refer us to someone to assist but did not do so. It is clear that Ontec is only interested in selling units and then walking away. I unfortunately have two units. I will try to find another company that is interested in their customers instead of a company only interested is off loading units. As for their system My history is not for the water one is using but billing. Surely just add My Billing history would explain it. If you want a list of usage you can use the graph and then click on each day to see the litres. REALLY!!! Then I am told I can send an email to support to find out how much the license is - nowhere on the site can I find the support email address on an info one. So disappointed!! Suggest one finds another company that is customer orientated rather than unit sales.
0
Replies (0)WJ
Wilmine J
1 reviews | Active since Jan 2020
28 Feb 2024, 18:12
Horrible assistance ,i want my money back!!!!!!!
I have been trying to contact this service provider for the last two days to get a correction or refund on a purchase made and i have still not heard back from their call center agents,the shops where i bought the electricity tells me i have to go to municipality and they will contact the owner of the meter number and she must give me the money of the electricity (she is a widow on pension) btw where will she get the 1000 to give to me so i can get electricity for my house????? She said to me she can pay me off in small amounts over the next few months how is that going to help me with lights and cooking ? I did request a meter number change and refund amd has yet to help by anyone from this company.
Helpful (0)
|Replies (0)WJ
Wilmine J
1 reviews | Active since Jan 2020
28 Feb 2024, 18:12
Horrible assistance ,i want my money back!!!!!!!
I have been trying to contact this service provider for the last two days to get a correction or refund on a purchase made and i have still not heard back from their call center agents,the shops where i bought the electricity tells me i have to go to municipality and they will contact the owner of the meter number and she must give me the money of the electricity (she is a widow on pension) btw where will she get the 1000 to give to me so i can get electricity for my house????? She said to me she can pay me off in small amounts over the next few months how is that going to help me with lights and cooking ? I did request a meter number change and refund amd has yet to help by anyone from this company.
0
Replies (0)JD