HB
HEIDI B
Active since Mar 2015
7
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0
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Reviews
7 reviews3 months ago
Ontec Worst Service
Worst service ever!!! We have been calling Ontec since this morning with no assistance whatsoever. For the whole day we've been caller number 14 in line. When you eventually get to number 1, another 4 minutes are being added, whereafter the calls are dropped. We bought airtime 5 times today and ran out of air time due to holding on so long. I will never recommend Ontec!!!
0 replies
4 months ago
Ontec Bad Service
Pathetic Service. Without water for 2 days. No feedback from Help Desk. We were promised to get feedback within 15 minutes after sending the email. We made +- 20 calls. We were 1st in line since the first day we called but no one answered. Bought airtime twice
0 replies
54 months ago
Poor Service
Good day It has almost been 3 weeks and I haven't received any positive feedback regarding the refund or where the process is at or when i can expect payment to be made Futhermore be advised that I have been in contact with FNB Home Loans to find out what my monthly installment is to enable us to make payment. According to FNB Home Loans I am still under debt review and they cannot assist in giving me the monthly installment amount up until they receive the clearance letter from the debt counsellors. At this point I am not sure who to contact or who t speak to, to get feedback. All paid up letters were received and hopefully sent to the relevant departments for clearance. My frustration is that nobody is getting back to me with feedback even after I left a message. Should I not make payment of the correct amount to FNB, chances are that we will be in arears. I cannot be held responsible should arrears accumulate and I expect someone to contact me to give me proper feedback. Who can I contact to get proper guidance as to what to do?
53 replies
55 months ago
Poor Service
To Whom It May Concern I am at wits end with Debt Rescue and do not know where to start. After numerous calls and emails please be advised of the following: We should have been cleared from being under debt review already. My FNB Account was paid in full April 2021 but they continued to deduct funds and made payments to FNB. Now it is a struggle to get the refund paid to me. FNB needs proof of the payments made to them since they funds is laying in a suspense account. And this they have requested from Debt Rescue and still await feedback. If I haven’t started to contact the various debtors for paid up letters, Debt Rescue would’ve done a thing to get it finalised and just continue to debit my account. I have obtained most of the Paid Up Letters myself and I kept on getting emails whereby I was copied in where Debt Rescue requested Paid Up Letters from the debtors even though I forwarded same to them. Debt Rescue requested a balance from Absa and Absa forwarded same. They still continued to over pay Absa. I took it upon myself to communicate with Absa for payment of the refund which we received. Thank you Absa! I never used to get a monthly statement which reflects the actual amounts due to the debtors. My biggest concern is that they will continue to make a deduction from my account even though All debtors were settled in full. I called their call centre and were advised by one of the consultants that I will only be done January 2022. How is this possible? Debt Rescue deduct a monthly admin fee of R926.33 [R460.00 & R466.33] which means I will be charge for this even though everything should’ve been concluded months ago. I was advised that my debit order was cancelled but I have lost trust in this company so I have requested confirmation on their letterhead which I am still waiting on. Each time I contact them, I speak to a difference consultant. Its like running into brick walls and starting over and over with the same conversations. I need assistance with regards to my FNB refund and confirmation in writing that my debit order was stopped and that I am cleared from being under debt review. Thank you. Kind Regards,
159 replies
116 months ago
Pathetic Service
<p>This is an email I sent to Ashe-Leigh Brown at Vodacom yesterday which is self-explanatory. I requested that they get back to me by end of business or even just acknowledge my email. I haven;t received anything.</p> <p> </p> <p>I trust HelloPeter will get some feedback with regards to my predicament.</p> <p> </p> <p>“Good Day,</p> <p> </p> <p>I am utterly disappointed in the service I'm getting from this service provider.</p> <p> </p> <p>I am sure by now you know the history of my account.</p> <p> </p> <p>Since March 2016 I've been trying to sort out my account. Only after reporting my problem on HelloPeter I received some feedback.</p> <p>My first deduction went off 25th August 2016 in the amount of R310.00 as per my agreement to pay this off until my account is settled.</p> <p>After my first deduction my line has been activated.</p> <p>My account again has been disconnected since Friday 23rdSeptember 2016 just after 08:20.</p> <p>My first call to Vodacom to sort this out was like many others unsuccessful. I spoke to a Harold who could not assist me at all. After I instructed him that he double check my account, my call was disconnected and went straight over to “rate this call/service”. PLEASE CHECK YOUR RECORDINGS!</p> <p>I again called and spoke to a second person who could not assist. I requested to speak to a manager. She diverted my call and nobody answered whereafter my call got cut once again.</p> <p>I called for a third time and spoke to Patience. I explained to her my issue and she advised that there is NO arrangements on the system. How could this be?? No arrangements! No Banking details! After my numerous attempts to sort out my arrear account which I thought was sorted after the deduction and now I’m being told otherwise. She further advised me that I need to call back and make the necessary arrangements. I refused to do so since this has been coming on since March 2016. I requested to speak to a manager and was placed on hold for almost 5 minutes. She came back telling me that managers aren’t taking any calls. Please check the recordings. Again my call got cut.</p> <p>Further to the above my data has been taken away twice. When I queried this with Vodacom it was explained to me that it’s a Vodacom issue and they will investigate. After a day I got 1GB which I only had up until Friday morning.</p> <p>Why is this happening!?”</p> <p> </p>
53 replies
120 months ago
Debit Order Details
<p>I require assistance please. See correspondence to Vodacom</p> <p>Email sent on 30/05/2016</p> <p>URGENT!!!!!</p> <p> </p> <p>Good day,</p> <p> </p> <p>For the past +-3 months I’ve been trying to chance my banking details. It is so frustrating that I have to talk to 4 different people when I call your call centre. I’ve been put through to several different departments and it is shocking to hear that my query has not been attended to. I had to repeat myself each and every time and at the end I cannot be assisted.</p> <p> </p> <p>I cannot recall the amount of times I had to repeat my new banking details. I even tried via the online chat [see below in red]. And yet I could not be assisted. All this person told me was that they will get a consultant to call me from the correct department relating to my query. How on earth can they call me when my phone has been suspended? How on earth can they sms me to tell me that my phone has been suspended if I cannot get any smses.</p> <p> </p> <p>I urge that someone gets back to me ASAP or you leave me no other option to take further steps and contact HelloPeter.</p> <p> </p> <p>This is my work number: 021 ********** </p> <p>My email address once again – ********** <p> </p> <p>“Welcome to Vodacom's Online Chat.</p> <p>23/05/2016</p> <p>My number is ********** 573, Ref: I-5BMU74E</p> <p>I made payment arrangements to settle my arrear account. Why is it suspended even though I made arrangements? I'm not even getting calls in. I struggled for 3 months to get my debit order details changed. I'm owing my bank almost R800.00 for failed debit orders since Vodacom kept on deducting from my old account. can someone urgently attend to this. I need an answer asap!!!!</p> <p>I need someone to make contact with me since I made endless amounts of calls to the call centre and now via this online chat which is also not helpful</p> <p>my email address is: ********** “</p> <p> </p>
53 replies
135 months ago
Account Settlement
See email to Direct Axis Accounts Department<br> <br> \Good day
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)