Vending electricity via 3rd parties by municipalities

This is a pathetic app system that municipalities are using to vend electricity. The system is forever clogged with dissatisfied clients. The electricity is vendored through this company which have also contracted a third party company. This whole mess makes electricity very expensive and unaffordable for many residents of Kouga Municipality as one of the municipalities utilizing this type of service. I paid via eft on Friday 6th June, made a follow up Staurday, the 7th, and Sunday, still on Monday and today on Tuesday, 10th of June I have still not yet received my token. I have been without electricity now for over a day, my making a purchase on Friday was because I was aware I am running low on the Kw of electricity. This company is nothing but an equivalent of many other companies put in place for people to munch on poor people's livelihood. But the main culprit in this whole mess is municipalities not wanting to take care of their own businesses and outsourcing to companies because cousins of cousins have to have a piece of bread on their tables.