STAY away from OPEL (Any Opel)

DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case.

Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored.

Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded.

At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre.

My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance.

All I can say is - if you end up choosing Opel - Good luck