Active since Jul 2017
15
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15 reviews13 months ago
STAY away from all brands that Stellantis sells
DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
0 replies
13 months ago
STAY away from OPEL (Any Opel)
DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
0 replies
13 months ago
STAY away if you would like to be treated as a customer and not a nuisance
STAY away from OPEL (Any Opel) DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
0 replies
29 months ago
Outsurance makes canceling impossible
Have been trying to cancel my policy for more than a month now and gave OUTsurance the chance to review my policy and try to beat a quote from another top insurance company. I tried to cancel the policy again today, but once again got taken on a journey of third degree interrogations and no assistance to cancel. I then told the agent that I am not interested in the conversation and if they cannot assist me with the cancelation then the call is mute. At 13:00 hours today I got a message that my policy is cancelled, but with no confirmation of effective date and I did not ask the agent to cancel the policy effective today. Stay away if you do not want to be treated like an imbecile. This company have no intention to help you with a good premium if you have been with them for 11years and only want to increase your premiums (with a claim history of 3 claims over 11 years.)
290 replies
32 months ago
Interest Rate increases without anyone at FNB knowing what happened
Make sure you check the interest rate on your bonds regularly. The SARB kept the interest rates for July as is and did not introduce any increases yet the interest rate on my bond went up by 0.75%. I have raised this with FNB and the only response I am getting is that no change was made and no resolution, yet when you look at the statement you can clearly see a rate change that was made on 25 August. Clearly FNB has agents working for them that either have no idea how to investigate such queries or do not have the knowledge and understanding of which department should be escalated to in order to resolve issues like this. Unfortunately, this happens at the expense of the customer and not that of the bank.
132 replies
32 months ago
FNB Home Loans agents extremely unprofessional
Stay away from the agents that assist with Home loans. They have no expertise and treat you extremely unprofessionally. Communication from FNB vs the agents feedback is also not consistent. So much for being a bank that drives change and appears to take customer service seriously. For respect of the agent, I will not mention their name, but FNB really needs to look at the way their agents communicate and ensure that timelines are consistent.
192 replies
46 months ago
Most frustrating Tech retail store in the world
If I could give IC a lower rating than 1 start then I would absolutely do that. They offer the service of signing up for either a MTN, Vodacom or Telkom contract but none of their staff are trained and those that try to assist have absolutely no idea what they are doing. We spent 3 Hours at IC Clearwater on Saturday and 4 Hours at IC Cresta on Sunday in order for us to sign up for a contract. The MTN system was useless and we could not get the process completed. We then decided to go with Vodacom which was also recommended by the agent at IC. As the process unfolded we requested for my wife's MTN number to be ported as it is a pre-paid sim and have been her number for the past 14 years. The agent advised that this functionality is not available at IC and that we should do this after the contact is done and must be done by Vodacom. We are now in the process of enquiring with Vodacom to get this done and we have been informed that this should have been done during the application process and cannot be done now. We need this resolved urgently as we were advised by an IC representative - either IC gets this resolved and the number ported or assist in cancelling the contract without cost to us as the consumer. Please can a competent and professional representative from IC assist in getting this resolved.
0 replies
47 months ago
Rain ISP - Star FAR away!
Rain is undoubtedly the worst ISP available in South Africa. Firstly it would seem that support is a big NO for Rain - if by some chance or miracle you manage to get hold of some support agent - don't expect much support and be sure that you will be lied to. I upgraded from 4G to 5G only to find out that the coverage map is not accurate and that my house is not covered - I rely on Internet connectivity to work and I was left without internet from the day I upgraded as my 4G was deactivated. Support was terrible and I finally decided to seek a different ISP after which I canceled my account with Rain. The retentions department phoned me to enquire why I was canceling. After explaining the consultant confirmed that my the ammount that will be deducted for the month of May will only be for the time I had service - which was approximately 16days of the month. My account was debitted this morning with R487,50 which translates to a R12,50 credit. This is madness, especially after receiving confirmation of the amount. I would really appreciate it if Rain can action a refund and get their support structures sorted out.
804 replies
67 months ago
iWyze - Discriminating and prejudice Insurance company
I cannot believe iWyze! They categorise people based on South African norms and other people's actions. I wanted to get a quote on 2 cars, house content and home owners content but iWyze cannot cover my house hold content as I was under Debt review which ended towards the end of 2018. I do not have any accounts in arrears and their explanation was that I cannot be covered as I pose a risk of COMMITING FRAUD against Old Mutual. This is an extreme level of discrimination and prejudice! I cannot believe that a company can discriminate against an individual in such a manor. I requested to speak to a manager or supervisor, but was told that this is what the underwriting policies state and they will not cover me. No conversation allowed. I will take this matter to the consumer council should I not be contacted by a manager from iWyze by 13:00. THIS IS SHOCKING TREATMENT!
53 replies
74 months ago
Shocking communication MWeb
I am disgusted with their communication. I applied for a Sim card Data deal and it was delivered on Monday 30 March. The sim arrives just like that, with no instructions and no info on how to setup. I managed to activate the sim card and my online profile shows that the data plan is active, but the sim is not connecting. I tried phoning their technical department and had to drop the call after holding the line for 35 minutes. I sent 3 queries to the online help desk of which the first message was at 09:28 this morning. It is now 12:39 and still no assistance. I also messaged them on Facebook, also with no response. This is absolutely shocking. I am regretting my decision to take out a data plan with MWeb
0 replies
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