AC
Arnold Chatz Cars
Unclaimed Business
AC
Arnold Chatz Cars
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
2.6|5 Reviews
Jun '25 - May '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Arnold Chatz Cars
Arnold Chatz Cars has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Arnold Chatz Cars across 93 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
JW
Johan W
1 reviews | Active since Jan 2020
10 Dec 2025, 11:30
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
Helpful (0)
|Replies (0)JW
Johan W
1 reviews | Active since Jan 2020
10 Dec 2025, 11:30
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
0
Replies (0)JW
Johan W
1 reviews | Active since Jan 2020
10 Dec 2025, 11:04
Arnold Chatz Cars / SuperGroup SA- Worst Aftersales Service
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
Helpful (0)
|Replies (0)JW
Johan W
1 reviews | Active since Jan 2020
10 Dec 2025, 11:04
Arnold Chatz Cars / SuperGroup SA- Worst Aftersales Service
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
0
Replies (0)WJ
WAYNE J
1 reviews | Active since Jan 2020
18 Sept 2025, 08:19
Poor Alfa Romeo service from Arnold Chatz
We own a 2019 Alfa Romeo Stelvio Quadrifoglio. The car's engin light came one, had stop-start malfunctioning occasionally and had the fans running sometimes. The Engin light was also intermediate. We in total took the car 4 times (one of which was a full service) to Arnold Chatz to check the engin light and symptoms. They have reset the error warnings but after a week or so the problem the reappeared. On one occasion I was told its the battery so I replaced that too, but still the same. After the 4th time taking it there and still having the same issue I decided to contact the Michanic, a mobile michanic coming to your house to check. They immediate told me the is an ECR failure, the electronic temperature sensor, or a P0118 error. This made sense to me when I read up as it has all of the above symptoms. They ordered the part, came to replace it and all issues stopped. Turns out the battery was fine too. Very unprofessional considering they specialise in Alfa.
Helpful (0)
|Replies (0)WJ
WAYNE J
1 reviews | Active since Jan 2020
18 Sept 2025, 08:19
Poor Alfa Romeo service from Arnold Chatz
We own a 2019 Alfa Romeo Stelvio Quadrifoglio. The car's engin light came one, had stop-start malfunctioning occasionally and had the fans running sometimes. The Engin light was also intermediate. We in total took the car 4 times (one of which was a full service) to Arnold Chatz to check the engin light and symptoms. They have reset the error warnings but after a week or so the problem the reappeared. On one occasion I was told its the battery so I replaced that too, but still the same. After the 4th time taking it there and still having the same issue I decided to contact the Michanic, a mobile michanic coming to your house to check. They immediate told me the is an ECR failure, the electronic temperature sensor, or a P0118 error. This made sense to me when I read up as it has all of the above symptoms. They ordered the part, came to replace it and all issues stopped. Turns out the battery was fine too. Very unprofessional considering they specialise in Alfa.
0
Replies (0)TA
Tiffany A
1 reviews | Active since Jan 2020
21 Jul 2025, 18:53
Arnold Chatz Cars - Extraordinary service
Exceptional customer service. Denashca Hosman was incredibly helpful and made the service journey pleasant and seamless. Quality of the workmanship was fantastic, courtesy drop-off and pick-up rides were provided and I was adequately updated on the progress of the service.
Helpful (0)
|Replies (0)TA
Tiffany A
1 reviews | Active since Jan 2020
21 Jul 2025, 18:53
Arnold Chatz Cars - Extraordinary service
Exceptional customer service. Denashca Hosman was incredibly helpful and made the service journey pleasant and seamless. Quality of the workmanship was fantastic, courtesy drop-off and pick-up rides were provided and I was adequately updated on the progress of the service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2025, 13:18
Jeep Constantia useless service
PATHETIC DISGUSTING SERVICE!!!!! I brought my Jeep Wrangler in for a service last year in December 2024 and while they were serving my car the technician broke the windscreen and it cracked. It was therefore fixed by my insurance company but had to pay in excess and Jeep refunded me for the broken windscreen. I dealt with Stephan at Jeep Constantia and he promised to arrange for two Jeep caps for myself and my wife for the inconvenience but was told they had no JEEP caps in stock and would arrange for it. Well, its March 2025 now and I'm still waiting for my "gift", my wife went to Jeep Constantia last week to again remind Stephan and was told he doesn't have any Jeep caps but then my wife asked if we could then have a Jeep glass tumbler or a bag which was on display in the glass cabinet in the service department. Stephan told my wife he would phone her to let her know. It's now a week later and still nothing...?????????????????? I might as well go and purchase something directly through Jeep because this is absolutely PATHETIC USELESS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2025, 13:18
Jeep Constantia useless service
PATHETIC DISGUSTING SERVICE!!!!! I brought my Jeep Wrangler in for a service last year in December 2024 and while they were serving my car the technician broke the windscreen and it cracked. It was therefore fixed by my insurance company but had to pay in excess and Jeep refunded me for the broken windscreen. I dealt with Stephan at Jeep Constantia and he promised to arrange for two Jeep caps for myself and my wife for the inconvenience but was told they had no JEEP caps in stock and would arrange for it. Well, its March 2025 now and I'm still waiting for my "gift", my wife went to Jeep Constantia last week to again remind Stephan and was told he doesn't have any Jeep caps but then my wife asked if we could then have a Jeep glass tumbler or a bag which was on display in the glass cabinet in the service department. Stephan told my wife he would phone her to let her know. It's now a week later and still nothing...?????????????????? I might as well go and purchase something directly through Jeep because this is absolutely PATHETIC USELESS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2025, 14:32
STAY away if you would like to be treated as a customer and not a nuisance
STAY away from OPEL (Any Opel) DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2025, 14:32
STAY away if you would like to be treated as a customer and not a nuisance
STAY away from OPEL (Any Opel) DO NOT BUY AN OPEL. More specifically the Opel Mokka 1.2 GS. Once would think that a company like Stellantis would prioritse their customers as per their value statement - but it is unfortunate that this is not the case. Our vehicle has only been serviced by Arnold Chats Motors Constantia and has never been to any other dealership. On a quick arend to the shop our verhicle went in to limp mode and we immediately took the car to the dealership. Tests after tests where conducted and after 6 weeks it was advised that the ECU needs to be replaced. This process took more than 5 days to get approval to replace and the initial feedback was that it will take between 6 to 8 weeks to get the ECU in SA. Escalations was done to try to get the ECU to us earlier, but needless to say after multiple attempts from our side we still do not have any feedback after a week and a half has passed. No proactive communication to the customer from the service manager nor the dealer principal and after reaching out my messages are just being ignored. Being without your vehicle for more than 70 days is no joke. Here is the twist - our vehicle is still under warranty has just over 30 000km on the clock and it has been standing for all this time. Getting an update from Arnold Chats Motors Constantia is just next to impossible, you need to constantly phone or visit the dealership to get feedback. As a customer you are not updated and no urgency is given to the fact that your car is not mobile and that you are stranded. At least after asking, loan vehicles were given to assist, but no action from the dealership or Opel SA(not even after laying a complaint directly at Opel) has been with the customer at the centre. My advise to any person in the market for a new vehicle, rather spend your money elsewhere. The likes of Haval, Cherry, VW, Renault, Nissan and many others are eager to meet your requirments and out of personal experience even brands like Nissan and Renault treats you as a priority and not as a nuisance. All I can say is - if you end up choosing Opel - Good luck
0
Replies (0)KD
Kelebogile D
1 reviews | Active since Jan 2020
26 Jan 2025, 12:13
*********** WORKSHOP (ARNOLD CHATZ WELTEVREDENPARK)!!!
I collected my vehicle on Friday afternoon, 24 January 2025, from this dealership over a month since the vehicle was booked in. This morning, Sunday, 26 January 2025, I can’t get the vehicle to start; it’s giving a “Gear Box Fault” warning. The gear lever is also stuck in “Park.”. I am beyond frustrated; my vehicle spent a whole month at the dealership, and it could not even drive for a mere one weekend! I don’t know what to call this, but it surely borders on incompetence on the part of this workshop. How is it possible that you spend a whole month with the vehicle, and two mornings after you have given it an “all clear,” it breaks down?
Helpful (0)
|Replies (0)KD
Kelebogile D
1 reviews | Active since Jan 2020
26 Jan 2025, 12:13
*********** WORKSHOP (ARNOLD CHATZ WELTEVREDENPARK)!!!
I collected my vehicle on Friday afternoon, 24 January 2025, from this dealership over a month since the vehicle was booked in. This morning, Sunday, 26 January 2025, I can’t get the vehicle to start; it’s giving a “Gear Box Fault” warning. The gear lever is also stuck in “Park.”. I am beyond frustrated; my vehicle spent a whole month at the dealership, and it could not even drive for a mere one weekend! I don’t know what to call this, but it surely borders on incompetence on the part of this workshop. How is it possible that you spend a whole month with the vehicle, and two mornings after you have given it an “all clear,” it breaks down?
0
Replies (0)