JW
Johan W
Active since Jun 2025
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
0 replies
4 months ago
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
0 replies
4 months ago
Arnold Chatz Cars / SuperGroup SA- Worst Aftersales Service
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
106 replies
4 months ago
Bad communication and wrong details from HiFi Corporation
I purchased a 152cm Queen Edblo Berlin bed from Hifi corporation Online. Initially, my order totalled R4599.00, but it was cancelled when I made a Capitec Pay payment. When I reordered, the total increased to R4699.00. Despite the price change, I paid due to my urgent need for a new bed. I later received a message stating that my order would be delivered on 2025-12-08. However, when I contacted customer service on that date to inquire about the delivery time, I was placed on hold for extended periods. After multiple calls, I received assistance via WhatsApp. The agent informed me that my order was on 'Ready To Pick' status and that the delivery turnaround time was 2 to 5 working days, with Thursday being the latest expected delivery day. I expressed my concern, as I had given away my current bed that morning and needed the new one delivered on the confirmed date. The agent explained that the delivery was not yet due, as it was the first working day of the delivery turnaround time. I was told that the bed had not been shipped or collected and that the warehouse was closed. I will receive updates once there is movement on my order. I am concerned that the initial message stated a specific delivery date, which was not met. I hope that the delivery will occur within the stated turnaround time. The inconsistency in communication has caused inconvenience, and I hope that it will be addressed.
0 replies
4 months ago
Lewis Stores Rustenburg 40 Berg street Shop 3
Lewis Furniture Store at "40 Berg Street, Shop 3, Rustenburg" definitely has the knack for making customers feel unwelcome, as if you’re something the cat dragged in, and very clearly making you feel like a burden in their establishment. About three months ago, we bought a Restonic king-size bed from Lewis Furniture Rustenburg, after which I informed the saleswoman "Boney" who assisted me with the purchase that the bed was starting to sag in the middle and becoming *****ed. The saleswoman assured me she would bring it to the manager’s attention and keep me updated on the solution. On Tuesday morning, I visited Lewis Furniture Rustenburg to apply to purchase a second bed. With the unwelcoming stares and no one interested in assisting, I saw Boney at the back of the store and approached her to say I wanted to buy another bed. With a very rude attitude, she immediately said, "I'm going to need bank statements; you have to go get them," to which I rep**** that I had already sent them to her by email. I chose a bed and started the application, which took an incredibly long time — no less than 90 minutes. I was informed that my application was approved; they were just waiting for verification. After a few minutes, the saleswoman informed me the application was unsuccessful unless I could pay a deposit, which understandably would be expected. But she showed no further interest in communicating with me and referred me to a woman at a table in the back of Lewis. The woman then informed me that the deposit required was quite a large amount, to which I said I would let her know. On Wednesday morning, when I phoned my saleswoman about another bed I’d seen on Lewis’s website, she immediately told me, "Sorry, that specific bed is out of stock." This bed was considerably cheaper. I thought to myself, a large corporate company like Lewis wouldn’t advertise across all networks and pamphlets if they didn’t have enough stock. I then called Lewis in another town not far away, even within the same province, and inquired about the bed, and they confirmed they had 13 in stock. I informed the saleswoman that I was now aware she was being dishonest and clearly did not want to assist me as a client. I went to Lewis to do the application, upon which the lady showed me on her screen that I was approved with a certain deposit. After about two hours, the saleswoman came to me and said, "Sorry, the application was unsuccessful; I cannot sell to you." I then asked, "What about the bed that is sagging?" to which she rep**** she would discuss it with the manager. The manager then said they would be at my house before Wednesday at 5 PM to inspect the improperly made bed. It’s now 59 hours later, and no sign or word from them. What was shocking is when I asked her to please confirm if she would be here beforehand, seeing as I did not want to wait all evening, she responded that the bed has nothing to do with her and I should keep it??????????????????????? Really, Ms. Manager, running a business straight into the ground. You have no sense of business management or customer service. I am not going to leave it at that.
159 replies
4 months ago
Permanet Network Solutions Service going down the drain
👎👎👎❓❓❓Always suggest PermaNet to people I came across looking for good, stable and trouble-free internet. But lately I'm really not as happy with my Wi-Fi. It goes off and when reporting it to them the excuse is it's not from their side and they will log a ticket with Evotel. 2 days will pass and no response. Yet again I'm offline, no connection and to call their landline number no answer, using WhatsApp - no response. Please PermaNet get your act together and give us just a little bit customer service just that little, tiny bit will be appreciated. 😡😡😡
0 replies
10 months ago
Suster Dlamini refuse critical patients any treatment
Took my brother to emergency room 14:00 pm because he is very sick due to something that bit him and wasn't able to get any food or liquid in. He did not have any strength to even get in and out of the vehicle. The sister Dlamini on Duty didn't want to take his blood pressure, blood sugar she just told him to go sit there. Few times he came 1st in line for Examination she would let him in by the Examination station and she would disappear and new patients would arrive and she would tell my brother to get out and go sit back in line. At 19:20 pm she once again she refused to help him and he said there is no use for waiting anymore we should leave and she just said in a sarcastic way bye bye. He got extremely sick through the night just because of one medical worker who don't want to treat people but is only there for the money and benefits. They should appoint people who has a passion for people not people who has a passion for salary and benefits. She is a disgrace for the human race.
0 replies
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1 Star
7 (100%)