Super Group Dealerships
Claimed Business
Super Group Dealerships
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Super Group Dealerships
Super Group Dealerships has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Super Group Dealerships across 87 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Johan W
1 reviews | Active since Jan 2020
10 Dec 2025, 11:26
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
Helpful (0)
|Replies (0)JW
Johan W
1 reviews | Active since Jan 2020
10 Dec 2025, 11:26
Arnold Chatz Cars / Super Group South Africa Aftersales Customer Service Non Existing
I am writing to express my dissatisfaction with the service I received from Arnold Chatz Cars / SuperGroupSA, located at 15 J.G. Strydom Rd, Constantia Kloof, Roodepoort, 1709. On 13 November 2025, I purchased a 2024 Toyota Corolla Cross 1.8 XS Hybrid from Riaan Blase, the Used Vehicle Sales Manager, paying cash for the vehicle. Prior to finalizing the purchase on the 13th, Riaan informed me on the 12th that the windscreen fender lining needed replacement. However, upon arrival on the 13th, the work had not been completed. Despite this, we proceeded with the purchase, and I opted to replace the windscreen at my own expense. After taking the vehicle home and having a panel beater inspect it, I was informed that the spoiler cover and right side mirror were also damaged, likely as a result of the incident that caused the inner liner damage, and non of the parking sensors works. I notified Riaan about the additional damage and provided a quote for the repairs. Unfortunately, I did not receive a response from him until I sent a follow-up message, to which he rep****, 'You sent me a quote of R11,000; I was busy getting a quote from my side to see how I can assist with the repairs. You went through the car before you left here, and now you want to dictate to me. Have a lovely day, thank you.' Following this, I contacted Gerrie van der Kaay, the Dealer Principal, who assured me he would investigate the matter and get back to me. However, despite multiple follow-ups, I have not received any further communication or resolution from him. I am extremely dissatisfied with the customer service and honesty displayed by Arnold Chatz Cars regarding the vehicle they sold me.
0
Replies (0)MP
Motshitshi P
1 reviews | Active since Jan 2020
30 Oct 2025, 12:24
Formal Complaint – Delayed Cash Payout and Poor After-Sales Communication
Dear Audi Rustenburg Management, I am writing to formally lodge a complaint regarding the vehicle purchase I made through your dealership — a VW Polo Life 2024, financed through Audi inhouse finance. As part of my purchase agreement, I specifically requested that a portion of the finance amount be paid out in cash to allow me to settle an existing vehicle loan. Despite repeated assurances from your sales and finance team that this payment had been processed, it has now been over two weeks and the funds have still not reflected in my account. Throughout this process, I have experienced poor after-sales communication. I have had to follow up multiple times for updates, and each time I am told that the payment has been made — yet no proof of payment or clear explanation has been provided. This ongoing delay and lack of proactive communication have caused me significant frustration and inconvenience. I expect your urgent attention to this matter. Kindly provide the following within two working days: 1. Written confirmation of when and how the payment was made (including proof of payment if applicable). 2. A clear explanation for the delay. 3. Assurance of immediate resolution if the payment has not yet been processed. I value professionalism and transparency in all business dealings and hope this issue can be resolved promptly. However, if no satisfactory response is received, I will be escalating this matter to Volkswagen South Africa’s Customer Care Division and the Motor Industry Ombudsman of South Africa (MIOSA) for further intervention.
Helpful (0)
|Replies (0)MP
Motshitshi P
1 reviews | Active since Jan 2020
30 Oct 2025, 12:24
Formal Complaint – Delayed Cash Payout and Poor After-Sales Communication
Dear Audi Rustenburg Management, I am writing to formally lodge a complaint regarding the vehicle purchase I made through your dealership — a VW Polo Life 2024, financed through Audi inhouse finance. As part of my purchase agreement, I specifically requested that a portion of the finance amount be paid out in cash to allow me to settle an existing vehicle loan. Despite repeated assurances from your sales and finance team that this payment had been processed, it has now been over two weeks and the funds have still not reflected in my account. Throughout this process, I have experienced poor after-sales communication. I have had to follow up multiple times for updates, and each time I am told that the payment has been made — yet no proof of payment or clear explanation has been provided. This ongoing delay and lack of proactive communication have caused me significant frustration and inconvenience. I expect your urgent attention to this matter. Kindly provide the following within two working days: 1. Written confirmation of when and how the payment was made (including proof of payment if applicable). 2. A clear explanation for the delay. 3. Assurance of immediate resolution if the payment has not yet been processed. I value professionalism and transparency in all business dealings and hope this issue can be resolved promptly. However, if no satisfactory response is received, I will be escalating this matter to Volkswagen South Africa’s Customer Care Division and the Motor Industry Ombudsman of South Africa (MIOSA) for further intervention.
0
Replies (0)GM
Grace M
1 reviews | Active since Jan 2020
8 Sept 2025, 14:28
5 months later, still no spare key from Haval Northcliff
Dishonest & poor service. DO NOT BUY FROM HAVAL NORTHCLIFF. 5 months since I bought my vehicle and still don’t have my spare key. Despite repeated promises from Ronald Jones, nothing has been resolved. I'm at the stage where the manager "Gareth" ignores my messages and doesn’t answer my calls, which shows how poor their after-sales service is. I also emailed my complaint to the dealer principal and supergroup - NO REPLY.
Helpful (0)
|Replies (0)GM
Grace M
1 reviews | Active since Jan 2020
8 Sept 2025, 14:28
5 months later, still no spare key from Haval Northcliff
Dishonest & poor service. DO NOT BUY FROM HAVAL NORTHCLIFF. 5 months since I bought my vehicle and still don’t have my spare key. Despite repeated promises from Ronald Jones, nothing has been resolved. I'm at the stage where the manager "Gareth" ignores my messages and doesn’t answer my calls, which shows how poor their after-sales service is. I also emailed my complaint to the dealer principal and supergroup - NO REPLY.
0
Replies (0)CN
Clarissa N
1 reviews | Active since Jan 2020
14 Aug 2025, 11:51
FIRST CLASS EXPERIENCE
I made an enquiry online, and a lady by the name of Natasha sent me a WhatsApp within minutes to verify my documents and get them approved via WESBANK, I didn't lift a finger, everything was handled on my behalf, I soon collected my vehicle 2 days after, THANK YOU FOR SUCH AN AMAZING EXPERIENCE
Helpful (0)
|Replies (0)CN
Clarissa N
1 reviews | Active since Jan 2020
14 Aug 2025, 11:51
FIRST CLASS EXPERIENCE
I made an enquiry online, and a lady by the name of Natasha sent me a WhatsApp within minutes to verify my documents and get them approved via WESBANK, I didn't lift a finger, everything was handled on my behalf, I soon collected my vehicle 2 days after, THANK YOU FOR SUCH AN AMAZING EXPERIENCE
0
Replies (0)JM
Jabulani M
1 reviews | Active since Jan 2020
22 Feb 2025, 19:05
Nosipho Nxumalo from Nash Nissan Alberton seduces and ***** from customers
Dear Super Group and Nash Nissan Alberton I recently bought a Nissan Navara from Nosipho Nxumalo at the Nash Nissan Alberton dealership. She then accessed my cell number and started seducing me via WhatsApp. She sent me half Naked body pictures of herself which I kept as evidence. She now recently stole my Phone and refuses to bring it back. I have tried to get it back after numerous attempts but she won't budge. Is Nash Nissan Alberton teaching their sales people to seduce customers and ***** from them? Beware and be careful when buying a car from Nash Nissan Alberton from Nosipho Nxumalo. She is a ***** and *****s and seduces customers.
Helpful (0)
|Replies (0)JM
Jabulani M
1 reviews | Active since Jan 2020
22 Feb 2025, 19:05
Nosipho Nxumalo from Nash Nissan Alberton seduces and ***** from customers
Dear Super Group and Nash Nissan Alberton I recently bought a Nissan Navara from Nosipho Nxumalo at the Nash Nissan Alberton dealership. She then accessed my cell number and started seducing me via WhatsApp. She sent me half Naked body pictures of herself which I kept as evidence. She now recently stole my Phone and refuses to bring it back. I have tried to get it back after numerous attempts but she won't budge. Is Nash Nissan Alberton teaching their sales people to seduce customers and ***** from them? Beware and be careful when buying a car from Nash Nissan Alberton from Nosipho Nxumalo. She is a ***** and *****s and seduces customers.
0
Replies (0)SG
Sibusiso G
1 reviews | Active since Jan 2020
4 Feb 2025, 14:29
What a disgrace to deal with Super Group Dealerships
A complaint was forwarded to Gareth.mccarthy@supergrp.com and Udo.paro@supergrp.com of Haval Northcliff/Supergroup on 2025 Jan 24. I was sold a pre-owned vehicle without roadworthy tests/certificate and I only found out when I visited the post office to renew my license disk. They also advised I was driving with an incorrect license disk, upon change of ownership a new license disk was issued but the salesman (Ronald Jones) told me I would receive one upon renewal of the expiring one (2025 Jan 31). Subsequently, I visited a Dekra testing station and produced a document received from my salesman as proof of Dekra inspection, only to be told; what I had was a condition report to outline any damages but the vehicle didn't under-go any inspection. Bear in mind I have had to replace cv joints within the first 3 months of the purchase. The vehicle's insurance is null & void because the vehicle is not road worthy nor that the license disk information tie up with Enatis document. Since I submitted a formal complaint, I have only received an email back that the manager would investigate & revert in 24hrs and I have not heard from them since. It is now 4th Feb 2025. I was rather contacted by the salesperson (Ronald Jones) a week later and he stated he would collect the vehicle to sort out the paperwork. I have made clear that the stated control arm bushings on the condition report were never replaced as the report suggests. Ronald Jones has collected my vehicle to sort the paperwork and perform a wheel alignment instead of replacing the aforementioned parts which he concealed at purchase time bearing in mind I did not engage in a voetstoots deal. I am very dissapointed at how the matter is being handled; 1st, I have been refered back to the same individual who deliberately misinformed me, concealed critical information about the vehicle just to make a sale, to address my complaint. Haval Northcliff's management sees it right that I must trust the same person that deceived me about this sale to sort the matter out. As is, he has deliberately ignored my request to address the mechanical issues clearly stipulated on Dekra's condition report and swaying me with stating that a wheel alignment has been perfomed. I have travelled 3000 kms with a damaged front axle (left & right) risking my families life over dealerships and sales personnel that do not observe protocol, breach license conditions, treat customers unfairly, false advertise their products. There is no honesty and integrity at this dealership. I have also requested them to furnish me with the ombudsman contact information and I am still waiting. Nobody is taking initiative in any form. I have not had a vehicle since I discovered this on 2025 Jan 22nd and lodged a complaint on January 24th. Neither did they show any urgency to resolve the matter. I cannot drive a non-roadworthy vehicle, the insurance is null & void on vehicle and the vehicle is not mechanically fit use. And the salesperson continues to deceive me and not address my issues. I have specifically chosen to do business with them as a trusted dealer but what a WOW.
Helpful (0)
|Replies (0)SG
Sibusiso G
1 reviews | Active since Jan 2020
4 Feb 2025, 14:29
What a disgrace to deal with Super Group Dealerships
A complaint was forwarded to Gareth.mccarthy@supergrp.com and Udo.paro@supergrp.com of Haval Northcliff/Supergroup on 2025 Jan 24. I was sold a pre-owned vehicle without roadworthy tests/certificate and I only found out when I visited the post office to renew my license disk. They also advised I was driving with an incorrect license disk, upon change of ownership a new license disk was issued but the salesman (Ronald Jones) told me I would receive one upon renewal of the expiring one (2025 Jan 31). Subsequently, I visited a Dekra testing station and produced a document received from my salesman as proof of Dekra inspection, only to be told; what I had was a condition report to outline any damages but the vehicle didn't under-go any inspection. Bear in mind I have had to replace cv joints within the first 3 months of the purchase. The vehicle's insurance is null & void because the vehicle is not road worthy nor that the license disk information tie up with Enatis document. Since I submitted a formal complaint, I have only received an email back that the manager would investigate & revert in 24hrs and I have not heard from them since. It is now 4th Feb 2025. I was rather contacted by the salesperson (Ronald Jones) a week later and he stated he would collect the vehicle to sort out the paperwork. I have made clear that the stated control arm bushings on the condition report were never replaced as the report suggests. Ronald Jones has collected my vehicle to sort the paperwork and perform a wheel alignment instead of replacing the aforementioned parts which he concealed at purchase time bearing in mind I did not engage in a voetstoots deal. I am very dissapointed at how the matter is being handled; 1st, I have been refered back to the same individual who deliberately misinformed me, concealed critical information about the vehicle just to make a sale, to address my complaint. Haval Northcliff's management sees it right that I must trust the same person that deceived me about this sale to sort the matter out. As is, he has deliberately ignored my request to address the mechanical issues clearly stipulated on Dekra's condition report and swaying me with stating that a wheel alignment has been perfomed. I have travelled 3000 kms with a damaged front axle (left & right) risking my families life over dealerships and sales personnel that do not observe protocol, breach license conditions, treat customers unfairly, false advertise their products. There is no honesty and integrity at this dealership. I have also requested them to furnish me with the ombudsman contact information and I am still waiting. Nobody is taking initiative in any form. I have not had a vehicle since I discovered this on 2025 Jan 22nd and lodged a complaint on January 24th. Neither did they show any urgency to resolve the matter. I cannot drive a non-roadworthy vehicle, the insurance is null & void on vehicle and the vehicle is not mechanically fit use. And the salesperson continues to deceive me and not address my issues. I have specifically chosen to do business with them as a trusted dealer but what a WOW.
0
Replies (0)DC
Danie C
1 reviews | Active since Jan 2020
3 Feb 2025, 09:11
Interesting skillset displayed. Added magic to their repertoire.
Continuing on their non-existing service, Haval Fourways have now added some scary skills to their repertoire. My TPMS in one wheel stopped working for no reason. Now Haval tells me that "mysteriously" there was no sensor in the wheel. This sensor only stopped working 3 months after replacing the tyres, and halfway to Durban from Jhb. Neither the DP (Lionel Pillay), nor the CEO (Gary Klette) could explain this phenomenon, but could not rule out that it is impossible!!!!!! It bares mentioning that Gary Klette is a trained technician, who believes it is possible for a sensor to magically escape from a closed tyre.....
Helpful (0)
|Replies (0)DC
Danie C
1 reviews | Active since Jan 2020
3 Feb 2025, 09:11
Interesting skillset displayed. Added magic to their repertoire.
Continuing on their non-existing service, Haval Fourways have now added some scary skills to their repertoire. My TPMS in one wheel stopped working for no reason. Now Haval tells me that "mysteriously" there was no sensor in the wheel. This sensor only stopped working 3 months after replacing the tyres, and halfway to Durban from Jhb. Neither the DP (Lionel Pillay), nor the CEO (Gary Klette) could explain this phenomenon, but could not rule out that it is impossible!!!!!! It bares mentioning that Gary Klette is a trained technician, who believes it is possible for a sensor to magically escape from a closed tyre.....
0
Replies (0)