MP
Motshitshi P
Active since Jan 2024
16
Reviews
0
Industries
Reviews
16 reviews6 months ago
Formal Complaint – Delayed Cash Payout and Poor After-Sales Communication
Dear volkswagen, I am writing to formally lodge a complaint regarding the vehicle purchase I made through audi centre rustenburg — a VW Polo Life 2024, financed through Audi inhouse finance. As part of my purchase agreement, I specifically requested that a portion of the finance amount be paid out in cash to allow me to settle an existing vehicle loan. Despite repeated assurances from your sales and finance team that this payment had been processed, it has now been over two weeks and the funds have still not reflected in my account. Throughout this process, I have experienced poor after-sales communication. I have had to follow up multiple times for updates, and each time I am told that the payment has been made — yet no proof of payment or clear explanation has been provided. This ongoing delay and lack of proactive communication have caused me significant frustration and inconvenience. I know the vehicle was purchased through audi but this is more likely damaging the image i had about vw, Please escalate to the relevant department, am expecting 1. Written confirmation of when and how the payment was made (including proof of payment if applicable). 2. A clear explanation for the delay. 3. Assurance of immediate resolution if the payment has not yet been processed. I value professionalism and transparency in all business dealings and hope this issue can be resolved promptly. However, if no satisfactory response is received, I will be escalating this matter to the Motor Industry Ombudsman of South Africa (MIOSA) for further intervention.
0 replies
6 months ago
Formal Complaint – Delayed Cash Payout and Poor After-Sales Communication
Dear Audi Rustenburg Management, I am writing to formally lodge a complaint regarding the vehicle purchase I made through your dealership — a VW Polo Life 2024, financed through Audi inhouse finance. As part of my purchase agreement, I specifically requested that a portion of the finance amount be paid out in cash to allow me to settle an existing vehicle loan. Despite repeated assurances from your sales and finance team that this payment had been processed, it has now been over two weeks and the funds have still not reflected in my account. Throughout this process, I have experienced poor after-sales communication. I have had to follow up multiple times for updates, and each time I am told that the payment has been made — yet no proof of payment or clear explanation has been provided. This ongoing delay and lack of proactive communication have caused me significant frustration and inconvenience. I expect your urgent attention to this matter. Kindly provide the following within two working days: 1. Written confirmation of when and how the payment was made (including proof of payment if applicable). 2. A clear explanation for the delay. 3. Assurance of immediate resolution if the payment has not yet been processed. I value professionalism and transparency in all business dealings and hope this issue can be resolved promptly. However, if no satisfactory response is received, I will be escalating this matter to Volkswagen South Africa’s Customer Care Division and the Motor Industry Ombudsman of South Africa (MIOSA) for further intervention.
0 replies
6 months ago
Contract termination
Dear VW Financial Services Team, I am writing to urgently request the cancellation of a pending contract linked to my details, with the following reference: • Account Number: 87029110818 • Expiry Date: 2025-10-11 I have not signed or authorised any agreement related to this contract, nor have I provided consent for it to be activated. The dealership in question appears to have initiated this without my approval. Due to this, I am unable to proceed with a legitimate vehicle purchase elsewhere. Please cancel this pending contract immediately and confirm in writing that it has been terminated and removed from your system.
0 replies
7 months ago
Extremely disappointing service
I had one of the worst experiences with this company. I app**** for a loan in good faith, expecting a quick and smooth process, especially since it was an emergency. Unfortunately, it has been nothing but frustration. Not only have I not received the funds, but communication is also non-existent. I sent follow-up emails and waited hours without any response. The lack of urgency and customer support is unacceptable. I have since requested my application to be cancelled, as I no longer trust their service. Based on this experience, I cannot recommend this company to anyone.
0 replies
11 months ago
Very Disappointed – Loyal Customer Ignored After Phone Loss
I’ve been with Naked Insurance for over a year, always paid on time, and never made a claim—until recently, when I lost my phone. I expected a smooth process and some support from a company I trusted, but instead, I was shocked by how they handled it. Despite submitting all the required documents and following their process exactly, they denied my claim based on a technicality. No real effort was made to understand the situation or help me out. After more than a year as a loyal customer, I felt completely dismissed. Their customer service was cold and unhelpful, and the claims process felt like it was designed to avoid paying out. This whole experience has made me question what I was even paying for all this time. I strongly advise others to think twice before choosing Naked Insurance. When it matters most, they might just leave you hanging.
58 replies
13 months ago
Claim rejection
I’ve had an incredibly frustrating experience with MVIA, and I strongly advise against signing up with them. Despite paying my premiums on time without missing a single payment, my claim process has been nothing but a nightmare. When I initially tried to claim for a service last year, I was told I needed to make four consecutive payments before being eligible. By the time my car was due for service, I was still one month short—so I had to service my car at a local mechanic instead. Now, MVIA is penalizing me for not having a service record in their service book, which I accepted. However, they then told me my claim would only be approved if I agreed to an increased premium from R389 to R504 due to a "change in my driving pattern." Desperate to get my car serviced, I reluctantly agreed. But despite this, my claim is still not approved, and my car has been sitting at the workshop for two days with no progress. I'm losing valuable time, clients, and money because of their incompetence, yet they show no urgency or care for their customers. If you're reading this, do yourself a favor and stay far away from MVIA. I regret ever signing up with them.
1 reply
13 months ago
Cancellation service
I have had a good relationship with cmh midrand for sometime up until lately… i booked my car for service of which the service couldn’t go through because of the service provider, now i asked nissan to send an email to the service provider to tell them the service hasn’t gone through, till today they haven’t done so… my car cant go to service anywhere cause the claim with Nissan is still hanging, this is a horrible experience and at this rate il never take my car to them anymore
0 replies
14 months ago
Formal complaint regarding account restructuring and ballon payment
[Mot****shi Phalane] [Mot****shi.phalane@gail.com] [071-100-9380] [03-02-2025] Dear Sir/Madam, I am writing this letter to formally lodge a complaint regarding the ongoing issues with my vehicle finance account under MFC. I was previously under debt review, during which my account was restructured. After regaining control of my financial situation, I obtained a court order confirming my ability to independently manage my finances. I submitted this court order to MFC with the expectation that my account would be restructured back to the original contract terms as per our initial agreement. However, I am deeply disappointed to find that MFC has instead app**** terms that were not part of the original contract, including the addition of a balloon payment that was never agreed upon. Furthermore, despite consistently making payments towards my vehicle from 2022, my outstanding balance does not seem to be reducing as expected. This situation is causing me significant distress, and I feel that my rights as a consumer are not being respected. I respectfully request that MFC: - Provide a full statement and breakdown of my account, showing all payments made and how they have been allocated. - Explain why the balloon payment has been added to my account when it was not part of the original contract. - Restructure my account back to the original contract terms as per the court order. - Confirm how and when this issue will be resolved. Should this matter not be resolved to my satisfaction, I will have no choice but to escalate the complaint to the appropriate financial ombudsman or seek legal advice. I trust that MFC will treat this matter with the urgency and fairness it deserves. I look forward to your prompt response. Yours sincerely, PHALANE M [24290820001]
0 replies
14 months ago
Formal complaint regarding account restructuring and ballon payment
[Mot****shi Phalane] [Mot****shi.phalane@gail.com] [071-100-9380] [03-02-2025] Dear Sir/Madam, I am writing this letter to formally lodge a complaint regarding the ongoing issues with my vehicle finance account under MFC. I was previously under debt review, during which my account was restructured. After regaining control of my financial situation, I obtained a court order confirming my ability to independently manage my finances. I submitted this court order to MFC with the expectation that my account would be restructured back to the original contract terms as per our initial agreement. However, I am deeply disappointed to find that MFC has instead app**** terms that were not part of the original contract, including the addition of a balloon payment that was never agreed upon. Furthermore, despite consistently making payments towards my vehicle from 2022, my outstanding balance does not seem to be reducing as expected. This situation is causing me significant distress, and I feel that my rights as a consumer are not being respected. I respectfully request that MFC: - Provide a full statement and breakdown of my account, showing all payments made and how they have been allocated. - Explain why the balloon payment has been added to my account when it was not part of the original contract. - Restructure my account back to the original contract terms as per the court order. - Confirm how and when this issue will be resolved. Should this matter not be resolved to my satisfaction, I will have no choice but to escalate the complaint to the appropriate financial ombudsman or seek legal advice. I trust that MFC will treat this matter with the urgency and fairness it deserves. I look forward to your prompt response. Yours sincerely, PHALANE M [24290820001]
0 replies
15 months ago
Complaint About Poor Network Service
I am writing to express my frustration with the consistently poor network service I’ve been experiencing. Initially, I thought it might be a temporary technical glitch, but the issues have persisted to the point where I cannot browse or join important meetings. As a paying customer, I expect reliable service, and this ongoing problem is unacceptable. Please address this issue urgently or provide an explanation.
212 replies
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1 Star
16 (100%)