No Communication from Open Road Carriers

My son ordered the services of Open Road Carriers to transport his car from Belleville WC to Oliefantsfontein GP. He dropped the car with them on the morning of Friday 10th December 2021, he was told to expect the car in GP between 16h00 to 17h00 the next day. He flew into GP the same Friday evening.

We received NO update whatsoever from Open Road Carriers and their partners, NOTHING! If my son did not track his car on his personal tracking App, we would have been in the dark the entire time the company was in possessing of the car. NO communication, not even a mere SMS!

I drove him to the location of the Carrier's final destination (depot) and got there around 18h40 because we were getting more anxious. The truck was parked with 3 vehicles on top (including the car in question). No communication whatsoever. We knocked and security opened, only to find the truck driver had rushed somewhere and we waited for 30 more minutes for him. I spoke telephonic to a certain Matthew from the company and he was all defensive, insisting that my son got hold of him all the time. They never send any communication to my son, not even to notify him that his car has arrived. How were they expecting him to collect it. Really!

I was upset and have made it clear to them that their service leave a lot to be desired. It was our first experience with them and it was BAD!!!!