O
Opentel
Claimed Business
O
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Opentel
Opentel has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Opentel across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
SS
Suzette S
1 reviews | Active since Jan 2020
5 Jan 2026, 11:13
Opentel poor customer service
On Saturday i emailed them about my wifi they said that my service is not suspended, there is no technical support available when you try phoning, the number of reception is not working it is off all the time. This is the worse wifi support i ever had. The customer service is poor ypu struggling to get hold of anyone even when you send them a Facebook message. I will not recommend anyone to go to opentel. I will cancel my services with them with immediate affect
Helpful (0)
|Replies (0)SS
Suzette S
1 reviews | Active since Jan 2020
5 Jan 2026, 11:13
Opentel poor customer service
On Saturday i emailed them about my wifi they said that my service is not suspended, there is no technical support available when you try phoning, the number of reception is not working it is off all the time. This is the worse wifi support i ever had. The customer service is poor ypu struggling to get hold of anyone even when you send them a Facebook message. I will not recommend anyone to go to opentel. I will cancel my services with them with immediate affect
0
Replies (0)Th
Theo-Ann hendriks
1 reviews | Active since Jan 2020
2 Dec 2025, 14:29
POOR COMUNICATION
I Cancelled my service due there was a pricing , and after that they called to tell me i have a outstanding credit which i have been following up for almost two months.
Helpful (0)
|Replies (0)Th
Theo-Ann hendriks
1 reviews | Active since Jan 2020
2 Dec 2025, 14:29
POOR COMUNICATION
I Cancelled my service due there was a pricing , and after that they called to tell me i have a outstanding credit which i have been following up for almost two months.
0
Replies (0)MM
Mary M
1 reviews | Active since Jan 2020
11 Jun 2025, 12:59
POOR SERVICES
On the 2 June 2025 my fibre was not working due to electricity challenges in our area I didn't report till electricity was restored on Saturday. I then call only to realize or think they are not working on weekends. On Monday 08:00 I called and even today nothing has been done they will be saying they wll send technicians seconds problem is with zoom . I have indicated that if fibre is not restored today and need refund and cancelation of contract because am paying without service please help me
Helpful (0)
|Replies (0)MM
Mary M
1 reviews | Active since Jan 2020
11 Jun 2025, 12:59
POOR SERVICES
On the 2 June 2025 my fibre was not working due to electricity challenges in our area I didn't report till electricity was restored on Saturday. I then call only to realize or think they are not working on weekends. On Monday 08:00 I called and even today nothing has been done they will be saying they wll send technicians seconds problem is with zoom . I have indicated that if fibre is not restored today and need refund and cancelation of contract because am paying without service please help me
0
Replies (0)EB
Eldrick B
1 reviews | Active since Jan 2020
27 Mar 2025, 08:40
****** Company
Opentel is a ******s company there technical department is arrogant and the speak to like you are beneath them and are you are an idiot stay away I am cancelling my subscription with them with immediate effect.
Helpful (0)
|Replies (0)EB
Eldrick B
1 reviews | Active since Jan 2020
27 Mar 2025, 08:40
****** Company
Opentel is a ******s company there technical department is arrogant and the speak to like you are beneath them and are you are an idiot stay away I am cancelling my subscription with them with immediate effect.
0
Replies (0)EB
Eldrick B
1 reviews | Active since Jan 2020
19 Mar 2025, 14:02
dont do business with them .
Honesty looking at all the bad review about you guy and the fact that you are still in business is astonishing tired of struggling with my fiber every night . Opentel standing for Lies *******ion and *****ing .
Helpful (0)
|Replies (0)EB
Eldrick B
1 reviews | Active since Jan 2020
19 Mar 2025, 14:02
dont do business with them .
Honesty looking at all the bad review about you guy and the fact that you are still in business is astonishing tired of struggling with my fiber every night . Opentel standing for Lies *******ion and *****ing .
0
Replies (0)RJ
Ruaan J
1 reviews | Active since Jan 2020
14 Mar 2025, 15:21
Ignoring the Warnings: My Opentel Internet Regret
"Before signing up for Opentel internet services, it's crucial to read reviews. I disregarded the negative feedback and proceeded with the sign-up, which proved to be a mistake. The initial connection process was problematic, with nearly a week's delay and multiple reschedulings. I was on the verge of canceling the installation when the technician finally arrived, almost a week late. After paying for the first month upfront, our connection was established. However, we subsequently received an incorrect invoice for the full amount, which was rectified after contacting their customer service. The following month, we experienced significant issues with our streaming services. Despite having a 25 Mbps line speed, which was 5 Mbps faster than our previous Metrofibre connection (where we had no problems), we encountered frequent buffering and slow internet speeds. We had switched to Opentel only because Metrofibre wasn't available at our new location. After researching Opentel further, we discovered numerous similar complaints. We decided to upgrade our line speed, incurring additional costs, but this failed to resolve the streaming problems, especially since we only used the connection on one device. Consequently, we explored alternative providers. We canceled our Opentel subscription at the end of January, requesting termination at the end of February, as per their cancellation policy. However, we received another invoice including a cancellation fee of R1999.99 and a R378.00 charge for February, which was partially offset by our existing R150+ credit. A significant issue arose when our service was immediately suspended in February after we provided notice. After contacting Opentel, they rectified the error and apologized. Nevertheless, before the end of March, we received a cancellation notice stating that the cancellation was due to non-payment, not our customer-initiated cancellation, which I dispute. We are now subscribed to Rain, and so far, they have delivered on their promises. Our streaming issues have been resolved, and their service meets our expectations. Therefore, I cannot recommend Opentel's services and will not use them again."
Helpful (0)
|Replies (0)RJ
Ruaan J
1 reviews | Active since Jan 2020
14 Mar 2025, 15:21
Ignoring the Warnings: My Opentel Internet Regret
"Before signing up for Opentel internet services, it's crucial to read reviews. I disregarded the negative feedback and proceeded with the sign-up, which proved to be a mistake. The initial connection process was problematic, with nearly a week's delay and multiple reschedulings. I was on the verge of canceling the installation when the technician finally arrived, almost a week late. After paying for the first month upfront, our connection was established. However, we subsequently received an incorrect invoice for the full amount, which was rectified after contacting their customer service. The following month, we experienced significant issues with our streaming services. Despite having a 25 Mbps line speed, which was 5 Mbps faster than our previous Metrofibre connection (where we had no problems), we encountered frequent buffering and slow internet speeds. We had switched to Opentel only because Metrofibre wasn't available at our new location. After researching Opentel further, we discovered numerous similar complaints. We decided to upgrade our line speed, incurring additional costs, but this failed to resolve the streaming problems, especially since we only used the connection on one device. Consequently, we explored alternative providers. We canceled our Opentel subscription at the end of January, requesting termination at the end of February, as per their cancellation policy. However, we received another invoice including a cancellation fee of R1999.99 and a R378.00 charge for February, which was partially offset by our existing R150+ credit. A significant issue arose when our service was immediately suspended in February after we provided notice. After contacting Opentel, they rectified the error and apologized. Nevertheless, before the end of March, we received a cancellation notice stating that the cancellation was due to non-payment, not our customer-initiated cancellation, which I dispute. We are now subscribed to Rain, and so far, they have delivered on their promises. Our streaming issues have been resolved, and their service meets our expectations. Therefore, I cannot recommend Opentel's services and will not use them again."
0
Replies (0)RJ
Ruaan J
1 reviews | Active since Jan 2020
14 Mar 2025, 10:41
Opentel - Bad service, be advised!
Here's a rewritten version with improved grammar, punctuation, and clarity: "Before signing up for Opentel internet services, it's crucial to read reviews. I disregarded the negative feedback and proceeded with the sign-up, which proved to be a mistake. The initial connection process was problematic, with nearly a week's delay and multiple reschedulings. I was on the verge of canceling the installation when the technician finally arrived, almost a week late. After paying for the first month upfront, our connection was established. However, we subsequently received an incorrect invoice for the full amount, which was rectified after contacting their customer service. The following month, we experienced significant issues with our streaming services. Despite having a 25 Mbps line speed, which was 5 Mbps faster than our previous Metrofibre connection (where we had no problems), we encountered frequent buffering and slow internet speeds. We had switched to Opentel only because Metrofibre wasn't available at our new location. After researching Opentel further, we discovered numerous similar complaints. We decided to upgrade our line speed, incurring additional costs, but this failed to resolve the streaming problems, especially since we only used the connection on one device. Consequently, we explored alternative providers. We canceled our Opentel subscription at the end of January, requesting termination at the end of February, as per their cancellation policy. However, we received another invoice including a cancellation fee of R1999.99 and a R378.00 charge for February, which was partially offset by our existing R150+ credit. A significant issue arose when our service was immediately suspended in February after we provided notice. After contacting Opentel, they rectified the error and apologized. Nevertheless, before the end of March, we received a cancellation notice stating that the cancellation was due to non-payment, not our customer-initiated cancellation, which I dispute. We are now subscribed to Rain, and so far, they have delivered on their promises. Our streaming issues have been resolved, and their service meets our expectations. Therefore, I cannot recommend Opentel's services and will not use them again."
Helpful (0)
|Replies (0)RJ
Ruaan J
1 reviews | Active since Jan 2020
14 Mar 2025, 10:41
Opentel - Bad service, be advised!
Here's a rewritten version with improved grammar, punctuation, and clarity: "Before signing up for Opentel internet services, it's crucial to read reviews. I disregarded the negative feedback and proceeded with the sign-up, which proved to be a mistake. The initial connection process was problematic, with nearly a week's delay and multiple reschedulings. I was on the verge of canceling the installation when the technician finally arrived, almost a week late. After paying for the first month upfront, our connection was established. However, we subsequently received an incorrect invoice for the full amount, which was rectified after contacting their customer service. The following month, we experienced significant issues with our streaming services. Despite having a 25 Mbps line speed, which was 5 Mbps faster than our previous Metrofibre connection (where we had no problems), we encountered frequent buffering and slow internet speeds. We had switched to Opentel only because Metrofibre wasn't available at our new location. After researching Opentel further, we discovered numerous similar complaints. We decided to upgrade our line speed, incurring additional costs, but this failed to resolve the streaming problems, especially since we only used the connection on one device. Consequently, we explored alternative providers. We canceled our Opentel subscription at the end of January, requesting termination at the end of February, as per their cancellation policy. However, we received another invoice including a cancellation fee of R1999.99 and a R378.00 charge for February, which was partially offset by our existing R150+ credit. A significant issue arose when our service was immediately suspended in February after we provided notice. After contacting Opentel, they rectified the error and apologized. Nevertheless, before the end of March, we received a cancellation notice stating that the cancellation was due to non-payment, not our customer-initiated cancellation, which I dispute. We are now subscribed to Rain, and so far, they have delivered on their promises. Our streaming issues have been resolved, and their service meets our expectations. Therefore, I cannot recommend Opentel's services and will not use them again."
0
Replies (0)