Appalling service

Good day, we have been trying to get fiber installed in our townhouse, Opix loggs have remained unchanged since inception and we cannot seem to get any kind of response or communication that the service will actually be activated. It has been 2 WEEKS! Our order number is 5001066. we ordered this service on the 25th of April and I am yet to see any kind of service. I work from home so this is costing me dearly to have to find alternative sources to work from instead of home (like I should be). Probably the worst service I have received in this country thus far. Greendoor (who is an affiliate) seems to be equally terrible at communication, I'm hoping you can find some sort of solution to this appalling service.