Active since May 2016
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5 reviews48 months ago
Appalling service
Good day, we have been trying to get fiber installed in our townhouse, Opix loggs have remained unchanged since inception and we cannot seem to get any kind of response or communication that the service will actually be activated. It has been 2 WEEKS! Our order number is 5001066. we ordered this service on the 25th of April and I am yet to see any kind of service. I work from home so this is costing me dearly to have to find alternative sources to work from instead of home (like I should be). Probably the worst service I have received in this country thus far. Greendoor (who is an affiliate) seems to be equally terrible at communication, I'm hoping you can find some sort of solution to this appalling service.
0 replies
71 months ago
Appalling Service! No Accountability / Communication
Dear Simply Asia, I'm aggrieved to have to write to you, because I generally quite enjoy your food. I ordered from your Verdi Center Branch online at 6 pm last night via your website, I selected the delivery option and was even charged a delivery fee (Order No #2930). Almost an hour went by and my order status remained as "Accepted Order", I used your online chat box to find out where my order was. No response. I then tried to call the actual branch. No answer. So I rang again (now over an hour after my order was placed), eventually someone picked up. When I then inquired about my order, she told me that my food had been sitting there for 40 minutes.. FOURTY MINUTES. She said she hadn't thought to call me because "customers just know" to come pick it up themselves even if they selected the delivery option. I was told to rather order via uber eats / mr delivery and that as an apology she would warm my food for me. When I then confirmed that no driver was coming and I had to collect the order myself, she said although she understands my frustration and that maaaaaybe she could have called me knowing i had placed an online order for delivery, she had not done so and could not take accountability or absorb the blame because it is MARKETING's fault. Is this the kind of service you deliver Simply Asia? No Clear Communication (even on your website)? Over Charging? No Accountability? And Warming food as a favor for the inconvenience? I am APPALLED to say the least.
105 replies
88 months ago
SERVICE DISGRACE
Dear Telkom, I am aggrieved to have to resort to publicly shaming you due to your incompetence. I have emailed, logged faults, called your numerous call centers, chatted on your web platform, the list goes on. I have now reached my limit of trying to sort this out. Even as I type this message, I am on the phone trying to reach you. Your Technical Staff being the worst of the lot who refuses to assist at all. At the inception of my contract in September 2018, you debited my account. Now, as I understand, your billing department and your sales department are both able to process payments of which the September debit order relates to your sales department and requires 3 months for the test debit to reflect on my account. Why is it that your departments aren't communicating and consolidating customer accounts if this is the case? We are now in January 2019. (MORE than 3 months). Since inception you have double debited my account monthly (far more than my agreed debit value), added interest to my account due to YOUR error and have handed over to debt collection AND continue to charge interest costs for late / non payment. I understand now more than ever why so many South Africans despise Telkom. You are a disgrace to the service industry.
0 replies
117 months ago
Overpriced Overpromised Underdelivered
<p>I (as many others have) have purchased a voucher from Daddy's Deals (I believe Groupon has the same voucher) for a game drive and picnic for two, I think it would be their best interest to do quality checks on the deals featured.</p> <p>Madidaba Game Reserve is by no means anything more than an overpriced excruciating Sunday drive.</p> <p>My hour in the Historical Cullinan Town was far more worth the drive from Johannesburg than spending the afternoon at Madidaba.</p> <p>To say that it was a disappointment is an understatement.</p> <p>There were only a handful bucks and 5 zebras - no other game.</p> <p>The picnic was the biggest disappointment of all. The advert leads you to believe that it is a picnic for 2 with cheeses and assorted meats (a light lunch even). But instead they offered 2 measly 1 day old Pick 'n Pay platters to be shared amongst 10 adults at a run down under construction cabin.</p> <p>There is no redeeming quality at Madidaba and I would definitely not recommend this lodge to anyone.</p> <p>Sincerely, <br />Monique</p>
0 replies
121 months ago
Nonchalent Staff about real issues
<p>Hi,</p> <p> </p> <p>I purchased a brand new Suzuki Swift from your Bryanston branch last year. </p> <p> </p> <p>Shortly after the purchase I had to put a pint of oil in (which is unusual for a new car) and 3 months thereafter my car was recalled due to a fault with the oil system. Before my car had reached 15 000km though I had to put more pints of oil in. On my 15 000km I advised them of the issue and they had replaced the oil filter and done the normal service. After my service, another pint of oil was put in as the Petrol Attendants had found it almost empty again. </p> <p> </p> <p>I raised the issue with the branch, and spoke to Beaulin. He was nonchalent about the issue and didnt seem to think it is serious. <br /><br />Today I have taken my car to the Bryanston branch to sort the issue out, only to be told that a specific type of oil is required (which I have never been advised of) and that my car has been over-filled with oil. </p> <p> </p> <p>This all seems a little absurd to me and unreal. It is impossible that so many different attendants could make the same mistake. </p> <p> </p> <p>I have had issues with the car since I've got it and honestly would not reccommend anyone get this car or Suzuki overall. </p> <p> </p> <p>It is brand new and has so many glitches (stiff gears, a radio that resets the moment i plug my phone in to charge, indicators that get stuck, the list goes on). </p> <p> </p> <p>I've never had problems like this with any other car I've had. </p> <p> </p> <p>Completely dissatisfied. </p>
0 replies
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5 (100%)