Furious Mom

My child joined Opti-Baby on 10 July 2018 and this has been the worse decision I have made in my life.

First Incident: I fetched my baby there was a red bruise/mark on his head. I tried calling when I got home at 18h30 to find out what happened, however, it was after hours so I didn’t expect an answer. I let it go….

Second Incident: 16th July, the ladies informed me that he got hurt on his head and he had a blue bruise.

- They did not know how it happened - They did not know when it happened

They told me he could have possibly hurt himself with a toy while playing. He plays with toys at home all the time, SUPERVISED, and this has never happened before. Not sure what kind of toy could have caused such a bruise and go unnoticed by the ladies. Apparently he also did not cry.

I request to view the video footage so that Opti-Baby and myself and determine what happened.

The Manager failed to provide me with the video footage. Leandie apparently viewed the video footage herself and could not see when or how it happened.

Her response was the below, : We apologise sincerely about incidents that occurred on Friday and yesterday as we always ensure that our children/babies are safe and happy.

This is the standard response I receive. If they do strive to ensure that the babies are safe and happy. How can you claim this, if you never live up to this?

Third Incident: 11 September, when I collected baby, I was advised that he got hurt while playing outside. Again, they cannot tell me how it happened. They took my baby outside without sunblock or a sunhat, put him on a bicycle and he got injured on his eyelid, head and face. Is this a suitable activity for a 9 month old baby?

Again they have no answers for me. Portia was the lady responsible for the injury. When asked why they did not contact me to inform me about this, they said the Manager Leandie asked them not to call me as it was a "small incident" When I spoke to Leandie that evening, she wasn't even at work when it occurred, What a joke and an absolute lie from the teachers. How can I trust them if they cannot even get their facts correct?

Baby joined on 10 July and on 10 September they was a re-confirmation fee of R600 for 2019!! Really!!! Opti-Baby is a money making scheme!!! They do not care for the babies! it is purely about money money money!!!!!

I require the following: - A meeting with Tanya to discuss these issues - Video Footage on each event and an explanation from the teachers - The teachers qualifications - How many kids are in my child' class? - How many helpers are there? - Why do the helpers change by the hour? - Why are the cameras off at certain times were cannot see the kids?

My husband wasted his time to go in this morning as Portia was not there. Maureen advised me that Portia will be in by 6am today.

Leandie moved my child out of his class as they got new babies. When we joined 2 months ago, we clearly asked if he can remain in the Baby Class until the end of the year and she said YES.

Another promise she did not uphold.

Opti-Baby uses the camera's to claim that they offer excellent service. They don't even have Data at times for the cameras . Their Staff are inadequate and not fully trained in their jobs They claim the kids are watched over all the time however, they cannot tell me how any of the incidents occurred?

Their staff members also do not have Leandies personal cell number or Tanya's. This is just a blatant lie!!

I have received no call or explanation about how the incident occurred? No apology or call from Portia!!!

Just a whatsapp message from Leandie.

Opti-Baby is all about MONEY and do not have the necessary s****ed staff to look after th kids. I want senior mananegment and Tanya to get involved in resolving this and nothing seems to be done!!

When will they stop injuring and hurting the kids???? Really Upset and Frustrated Mom