Opti-Baby Brooklyn nightmare

I left my child at Opti-Baby Brooklyn to see how she would do for 2 half-days. The cameras were 'offline' the first day, and when I checked the second day my child was literally ignored (the teacher would sit next to her and she would intentionally play with another child while mine was in tears trying to get her attention. One of the caretakers did the same thing. I asked for a refund to find a nanny for my child, and they initially refused the whole amount R5900), after I fumed they refunded half saying the registration fee of R2000 is non-refundable, and they charged pro-rata for 2 full days R500. As a single mother, R2500 is a lot of money to lose for 2 half days at a useless facility!