Incomplete Call Centre and complaints department

Worst call centre experiance after benefits were fraudulently Claimed by MS Sebotsane Optometry last year February. Note a complaint was logged with with reference number - 52860844 and the outcome was that the claim was withdrawn and I was advised that I can go to one of our optometry on the network to obtain glasses visted Osman Optometry to look for a package that the MomentumHealth4me can cover Osman was advised that the benefit was used last year. Note followed up again today with two ladies and a guy that keeped me on hold and dropped the call without assisting me please this is bull****. I feel because im an african who is informed and knows what i want people will always look down on us. Furthermore i will advise our wellness and HR department to reconsider removing any momentum related product from the company cause the level of accountability is awful.