KM
Katlego M
Active since Oct 2019
19
Reviews
0
Industries
Reviews
19 reviews6 months ago
POOR AFTER CARE SERVICES AND COLLECTION BULLYING
CORPORATE BULLIES THAT I HAVE COME ACROSS POOR AFTER CARE SERVICE AND ONLY CLAUSE APPEAR WHEN YOU WANNA LEAVE TWO YEARS AFTER I TOOK THE SERVICE AND ALSO YOU DEVICE WAS ACTUALLY AFFECTING MY CAR MADE THEM AWARE BUT I WAS TAKEN FROM PILLAR TO POST UNTIL I DECIDED TO CUT TIES AND I WAS NOT OWING ANYTHING NOW IM COUNTLESS BEING CALLED AFTER I REQUESTED FOR A CANCELLATION OF THE SERVICE
53 replies
27 months ago
Great response and q...
Great response and quick assessment even though I did not get the contract but effective call centre staff and great specials on phones
58 replies
39 months ago
Perfect gateaway from the city but within the city
One of the greatest Romantic setting with the heart of Farie Glen on valley within the city quite with tranquality, great food and outmosphere with embrace the nature while in the city of pretoria and a great setting for people that love each other.
0 replies
39 months ago
Black on Black Poor Call Centre Service
Worst Contact centre consultants I have received from a lady call - Mbali with reference number - 102704960 at 15:32. Note this lady cuts you off while talking bear in mind im the one that called in to enquire about an authorised debt on my account with out my permission According to customer care you listen to the caller and provide solution Note she is rude, undermining, lacks professional contact, judges according to race and lacks respect for your customer and I have finally come to a decision to move banks as capitec undermines the african community using the very same people from our communities and Im sick of that if the lady does not get reprimmended with a warning and given soft skills and note this is the type of services we are always expect to be undermine and taken for a fools while your taking care of our finance, Funeral cover but the people that are getting paid through the charges on our account dont respect us at all.
60 replies
43 months ago
Opticlear manage optometry network the worst
Incomplete Call Centre and complaints department Worst call centre experiance after benefits were fraudulently Claimed by MS Sebotsane Optometry last year February. Note a complaint was logged with with reference number - **********4 and the outcome was that the claim was withdrawn and I was advised that I can go to one of our optometry on the network to obtain glasses visted Osman Optometry to look for a package that the MomentumHealth4me can cover Osman was advised that the benefit was used last year. Note followed up again today with two ladies and a guy that keeped me on hold and dropped the call without assisting me please this is bull****. I feel because im an african who is informed and knows what i want people will always look down on us. Furthermore i will advise our wellness and HR department to reconsider removing any momentum related product from the company cause the level of accountability is awful.
325 replies
43 months ago
Incomplete Call Centre and complaints department
Worst call centre experiance after benefits were fraudulently Claimed by MS Sebotsane Optometry last year February. Note a complaint was logged with with reference number - 52860844 and the outcome was that the claim was withdrawn and I was advised that I can go to one of our optometry on the network to obtain glasses visted Osman Optometry to look for a package that the MomentumHealth4me can cover Osman was advised that the benefit was used last year. Note followed up again today with two ladies and a guy that keeped me on hold and dropped the call without assisting me please this is bull****. I feel because im an african who is informed and knows what i want people will always look down on us. Furthermore i will advise our wellness and HR department to reconsider removing any momentum related product from the company cause the level of accountability is awful.
0 replies
45 months ago
Online Banking App Validations
Good day who ever may be responsible enough to listen to my assistance request as what i have been told is totaly unacceptable had an online profile with your bank prior to opening a bank account with you guys and after I open a bank account that I deposited money to activate it my banking app is deactivated i have been taken from pillar to post just to validate it and abling me to use it and link it to my paypal account. Your branch in Sammy Marks is unable to assist me and your online fnb banking app specialist drops a call on me by advising me to contact you easy access department with any provided information on how to contact them so are you saying that im no a valid customer and I should find my own way in dealing with this cause your service does not reflect a world class service that you advertise. Note the bank Account Number - 63013007041 Note the reason I closed my account in 2017 was due to this type of service that Im going through again I thought you were a world class banking institution that gaters for all individuals under their service but the couple of day have been asking my self if the choice to reopen my bank account with you guys was effective as I could have moved my services to American Express or Western union I would have been absolutely happy
268 replies
51 months ago
Intimidation with debt collectors prior to assistance request
Good day RCS I would like to file a complaint with your collections department. I called in May 2021 to make a payment arrangement for my spitz account in the middle of may so that my account can be paid via debit order until its back in a positive balance. The consultant that assisted me advised me to provide him with a contact number 060 689 0917 and email address to send correspondence to. She will contact me to set up a debit order so that my account can be paid via it and it won't be in arrears again as the funds will be taken from my bank account and bear in mind I lost my job during the covid hard lock down and also to update my surnames. Now my account is handed over due to lack of diligence by your collection agency and I waited for five months to be assisted with a debit order without any success. Kindly sort out the issue as I feel that we may be charged for billings that incorrect and the lack of correspondence has raised the red flags as i have never been provided my statements even when I owe thats the PPR gazetted by government that correspondence but you collections department failed to do so and know you are intimitading with debt collections agency did you honour my request to do a debit order for the account payment. Kindly investigate and provide me all the statements for my account and with a suitable arrangement to pay of my account. ID Number: 8703315316084 Contact number:0794999717 and 0606890917. Further follow up were made below Good day katlego Osborne Thank you for your email. We have forwarded your email to Jacob at our call centre who will be in contact with you to get additional information and to log a complaint for you. It will then be allocated to case manager for investigation. Further communication will follow upon receipt of a reply from the credit provider. Daisy Guntert Credit Ombud 5 Hunter Street, Cnr Bram Fischer Fernridge Office Park, First Floor, Silver Fern Building Ferndale, Randburg Postal: P.O. Box 805, Pinegowrie 2123 Tel: 0861 66 28 37 Fax: 086 675 6217 Email: dguntert@creditombud.org.za Web: http://www.creditombud.org.za Complaints <Complaints@rcsgroup.co.za> Thu, Oct 21, 2021, 5:02 PM to complaints, me Good day, We herewith acknowledge receipt of your complaint. Your complaint reference number is ACT-1158714-W7C0T5 We have escalated the complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on 0861 729 727 or via e-mail: RCSCards@rcsgroup.co.za Kind Regards Nazeema Original Message: From: katlego.osnorne@gmail.com Sent: Tuesday, October 19, 2021 4:26:40 PM To: Complaints@rcsgroup.co.za Cc: complaints@ncr.org.za Subject: lack of assistance from the collection department. Good day RCS I would like to file a complaint with your collections department. I called in May 2021 to make a payment arrangement for my spitz account in the middle of may so that my account can be paid via debit order until its back in a positive balance. The consultant that assisted me advised me to provide him with a contact number 060 689 0917 and email address to send correspondence to. She will contact me to set up a debit order so that my account can be paid via it and it won't be in arrears again as the funds will be taken from my bank account and bear in mind I lost my job during the covid hard lock down and also to update my surnames. Now my account is handed over due to lack of diligence by your collection agency and I waited for five months to be assisted with a debit order without any success. Kindly sort out the issue as I feel that we may be charged for billings that incorrect and the lack of correspondence has raised the red flags as i have never been provided my statements even when I owe thats the PPR gazetted by government that correspondence but you collections department failed to do so and know you are intimitading with debt collections agency did you honour my request to do a debit order for the account payment. Kindly investigate and provide me all the statements for my account and with a suitable arrangement to pay of my account. ID Number: 8703315316084 Contact number:0794999717 and 0606890917. Please katlego osborne <katlego.osnorne@gmail.com> Attachments Wed, Oct 27, 2021, 12:43 PM to vericred, Complaints, complaints, bcc: dguntert, bcc: jserufe, bcc: ombud Good day to whom it may concern Kindly note what type of threats are this you have not provided me any concrete feedback but your collection agency keeps calling me. While this is still pending investigation so when you sell debts you don't advise them that we failed to adhere to regulations set by the financial bodies that you align yourself with in the hope of making a profit. Password for the document 8703315316084. What's the meaning of this while the complaint is still pending with the ombudsman. Regard (no subject) Inbox katlego osborne <katlego.osnorne@gmail.com> Attachments Wed, Oct 27, 2021, 12:43 PM to Complaints, complaints, vericred, dguntert, jserufe, ombud Good day to whom it may concern Kindly note what type of threats are this you have not provided me any concrete feedback but your collection agency keeps calling me. While this is still pending investigation so when you sell debts you don't advise them that we failed to adhere to regulations set by the financial bodies that you align yourself with in the hope of making a profit. What's the meaning of this while the complaint is still pending with the ombudsman. Complaints <complaints@ncr.org.za> Thu, Nov 11, 2021, 10:04 AM to me Good day, We acknowledge receipt of your enquiry and have perused the contents thereof. The National Credit Regulator (‘NCR”) www.ncr.org.za was established as the regulator under the National Credit Act 34 of 2005 (‘the NCA”) and is responsible for the regulation of the South African credit industry. One of the Enforcement functions of the Regulator is to promote informal resolution of disputes arising in terms of this NCA between consumers on the one hand and a credit provider or credit bureau on the other hand and debt counsellors, without intervening in or adjudicating any such dispute and further to this, receive complaints concerning alleged contraventions of the NCA. We note that our office is copied on the email below. Please advise how you would like our office to assist you. Regards, Thobile Tlotleng Complaints Department Tel 0860 627 627 |Fax 087 234 7789 | Email complaints@ncr.org.za | Web www.ncr.org.za 127 - 15th Road Randjespark | Midrand | PO Box 209 | Halfway House | 1685 For further information or clarification insofar as it relates to your enquiry, please do not hesitate to contact our offices on 0860 627 627 and request to speak to any of our call centre agents and we will gladly assist, alternatively you may escalate your matter to Mary Machitje at (011) 554 2861 or via email: MMachitje@ncr.org.za or katlego osborne <katlego.osnorne@gmail.com> Attachments Mon, Nov 15, 2021, 10:38 AM to Complaints Good day to whom it may concern. Kindly accept my apology for the late response. Please note the only thing that was provided recently its was only a reference number from the Auto response CR-Complaints (AR1552744) on wednesday from RCS as follow without any supporting documents as my complaint is based on the failure to provide my monthly correspondence and my debit order request in july that the never honoured. Secondly it's to sell the debt without assisting with the debit order requested. There would have been no need to hand over my account and no impact on my credit score as all other financial obligations that I followed up and updated them to debit order are closed and some are positive. My request is to provide the supporting documents in terms of my account statements,invoice that clearly shows my debt arrears and arrange a monthly payment linked to my debit order as per my initial request in may that the failed to honour. Note they were provided my email address at the application stage to be used for my correspondence. I have never received any to date in the above email. Note the attached letter sent by Vericred, one of their collections agencies, that the debt was sold to it. As this below acts that have been violated under my consumer protection act and out constituted body regulating the credit provider for unethical practices RIGHT TO DISCLOSURE OF INFORMATION Right to information in plain and understandable language. I have the right to demand agreement, contracts and other documents in a plain and understanding language. Right to contract records when requested Consumers are entitled to invoices and receipts Service provider must include the following in their invoices; Service provider full contract information, business name and VAT Transaction date Total price, including TAXES. RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY Right to quality service, when entering into agreements or contracts, consumers are entitled to the following High quality service that a consumer is entitled to Notice of any unavoidable delays in the performance of the contract or service. The right to be attended to in updating the payment method available at my disposal. Being on the receiving end of feedback provided for a service request with your customer care service agent or relevant department to be diligent in providing feedback as they failed to do so.. Kindly note my Attached ID and the letter from the collections agency Regards Katlego Mohlahlo katlego osborne <katlego.osnorne@gmail.com> Nov 25, 2021, 9:15 AM to Complaints Good Morning to whom it may concern. Any feedback for the above complaint. Regards Katlego Mohlahlo From: katlego osborne [mailto:katlego.osnorne@gmail.com] Sent: Monday, 15 November 2021 10:38 To: Complaints <complaints@ncr.org.za> Subject: Re: Good day to whom it may concern. Kindly accept my apology for the late response. Please note the only thing that was provided recently its was only a reference number from the Auto response CR-Complaints (AR1552744) on wednesday from RCS as follow without any supporting documents as my complaint is based on the failure to provide my monthly correspondence and my debit order request in july that the never honoured. Secondly it's to sell the debt without assisting with the debit order requested. There would have been no need to hand over my account and no impact on my credit score as all other financial obligations that I followed up and updated them to debit order are closed and some are positive. My request is to provide the supporting documents in terms of my account statements,invoice that clearly shows my debt arrears and arrange a monthly payment linked to my debit order as per my initial request in may that the failed to honour. Note they were provided my email address at the application stage to be used for my correspondence. I have never received any to date in the above email. Note the attached letter sent by Vericred, one of their collections agencies, that the debt was sold to it. As this below acts that have been violated under my consumer protection act and out constituted body regulating the credit provider for unethical practices RIGHT TO DISCLOSURE OF INFORMATION Right to information in plain and understandable language. 1. I have the right to demand agreement, contracts and other documents in a plain and understanding language. 2. Right to contract records when requested 3. Consumers are entitled to invoices and receipts 4. Service provider must include the following in their invoices; 5. Service provider full contract information, business name and VAT 6. Transaction date 7. Total price, including TAXES. RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY 1. Right to quality service, when entering into agreements or contracts, consumers are entitled to the following 2. High quality service that a consumer is entitled to 3. Notice of any unavoidable delays in the performance of the contract or service. 4. The right to be attended to in updating the payment method available at my disposal. 5. Being on the receiving end of feedback provided for a service request with your customer care service agent or relevant department to be diligent in providing feedback as they failed to do so.. Regards Katlego Mohlahlo katlego osborne <katlego.osnorne@gmail.com> Thu, Dec 23, 2021, 10:44 AM to AKgafe, Sibusiso Good Morning to whom it may concern. Any feedback for the above complaint. As the turn around time of 40 to 60 days has passed now but still no feedback from your end. Regards Katlego Mohlahlo katlego osborne <katlego.osnorne@gmail.com> Thu, Dec 23, 2021, 10:50 AM to Recoveries, AKgafe, Sibusiso Good Morning to whom it may concern. Any feedback for the above complaint. As the turn around time of 40 to 60 days has passed now but still no feedback from your end. Please note the email from RCSGroup the have referred me again to another debt collector without proper feedback again concerning the complaint regarding Vericred now its is VVM Attorneys note the email feedbackGood Day Mr Kgawane Customers complain [<AX120157> Thank you for your communication Please be advised that the above account is mandated to VVM Attorneys Kindly contact them on 087-740-1203 Warm Regards Regards Katlego Mohlahlo katlego osborne <katlego.osnorne@gmail.com> Jan 7, 2022, 9:01 AM to AKgafe, Sibusiso, Recoveries Good Morning to whom it may concern. Any feedback for the above complaint. As the turn around time of 40 to 60 days has passed now but still no feedback from your end. Okay i see the color of my skin defines how you assist people by your institutions. Auto-Response for recoveries@rcsgroup.co.za [<AR1552744>] Inbox Recoveries <Recoveries@rcsgroup.co.za> Fri, Jan 7, 9:05 AM to me Good Day, We acknowledge receipt of your e-mail. Kindly be assured that it is in our best interest to assist you as soon as possible, you will receive feedback within 48 hours. Should you have any further questions, please contact us at 0861 727 729. Kind regards,
1030 replies
54 months ago
Poor Customer service for Truworths Clients
kindly note I'm note satisfied with two customer service under VVM mainly Mmapula Mogale and Sthandiwe Mtshali Mmapula Mogale She advised me of this ridiculous turn around time of more than 21 days for a settlement letter for a settlement paid on the 16/11/2021 and they can also see it on the system. On top of that I send her a proof of payment in which she request for My ID that I gave her when I called in and again she advises me via email that i need to convert the proof of payment to PDF and resend it what type of services is this that VVM is rendering, kindly provide the ladies some soft skills and customer centric journey as the violated my consumer rights even though i owe and shield commitment to pay. Sthandiwe Mtshali. The lady above bluntly told me that she cannot transfer her call to his direct manager as the system does not allow it and she dropped the call without assisting or returning my call as i have given her my ID number. I would like this lady to be disciplined accordingly as she has low regard for your clients.
0 replies
54 months ago
Poor service by Senior manager and assistance with ignorance.
Menlyn Mall Truworths. Finally i wanna complaint about the Senior Manager of Menlyn Truworths Mrs Emw Maeko if that's a real name also, its where I made the settlement payment by on the 16/11/2021, while still explaining my story to her she left me hanging there and advised her colleagues that she wants to knock off a lady by the name of Mbali I presume she is an assistant manager of clerk to her who took my details and promised me to call in the morning she never did also so it seems as it is the norm with the manager and her assistants to take someone as an imbecile in front of the stuff that they have to lead with example kindly discipline them accordingly as the festive season is on us your loyal clients will be affected by the attitude of so called leaders in you wonderful company Lastly, kindly refund me my difference as I paid R1300.00 with your settlement offer was R 1243.07 kindly refund me the balance of R56.93 as I don't have an account with you anymore. Kindly note called the truworths Head office in cape town I presume, I was transferred to a wonderful lady by the name of Mrs Fouzia Waggies she did the security verification with me check the system for my payment and advised me that is reflecting and she requested my email address to send it, while still taking to her an email popped up with my settlement letter, The lady is a true customer service superstar and customer service champion with five minutes i already had my settlement letter email that i need to wait 21 as advised by the first consultant, note she did not undermine my intelligence, and I'm very grateful to have come across a wonderful individual who cares about the clients, thank you for the swiftly response. Furthermore she assisted with avenue to utilize to lay complaint against the poor service and ignorance. ID number; 8703315316084 0794999717 or katlego.osnorne@gmail,com
719 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)