O
Opticlear
Unclaimed Business
O
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Katlego M
1 reviews | Active since Jan 2020
20 Sept 2022, 08:59
Incomplete Call Centre and complaints department
Worst call centre experiance after benefits were fraudulently Claimed by MS Sebotsane Optometry last year February. Note a complaint was logged with with reference number - 52860844 and the outcome was that the claim was withdrawn and I was advised that I can go to one of our optometry on the network to obtain glasses visted Osman Optometry to look for a package that the MomentumHealth4me can cover Osman was advised that the benefit was used last year. Note followed up again today with two ladies and a guy that keeped me on hold and dropped the call without assisting me please this is bull****. I feel because im an african who is informed and knows what i want people will always look down on us. Furthermore i will advise our wellness and HR department to reconsider removing any momentum related product from the company cause the level of accountability is awful.
Helpful (0)
|Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
20 Sept 2022, 08:59
Incomplete Call Centre and complaints department
Worst call centre experiance after benefits were fraudulently Claimed by MS Sebotsane Optometry last year February. Note a complaint was logged with with reference number - 52860844 and the outcome was that the claim was withdrawn and I was advised that I can go to one of our optometry on the network to obtain glasses visted Osman Optometry to look for a package that the MomentumHealth4me can cover Osman was advised that the benefit was used last year. Note followed up again today with two ladies and a guy that keeped me on hold and dropped the call without assisting me please this is bull****. I feel because im an african who is informed and knows what i want people will always look down on us. Furthermore i will advise our wellness and HR department to reconsider removing any momentum related product from the company cause the level of accountability is awful.
0
Replies (0)JP
Jordan P
1 reviews | Active since Jan 2020
30 Nov 2021, 10:38
Pathetic Call Centre
Since the 29/11/2021 I have been trying to get a hold of the GEMS optical department. I have even waited for over an hour and NO ONE answers! Since the lines have changed they are hopeless to get in to contact with! How do I assist my patients???
Helpful (0)
|Replies (0)JP
Jordan P
1 reviews | Active since Jan 2020
30 Nov 2021, 10:38
Pathetic Call Centre
Since the 29/11/2021 I have been trying to get a hold of the GEMS optical department. I have even waited for over an hour and NO ONE answers! Since the lines have changed they are hopeless to get in to contact with! How do I assist my patients???
0
Replies (0)TK
Tom K
1 reviews | Active since Jan 2020
28 Mar 2019, 13:46
Opticlear useless
Opticlear has been contracted by Bankmed to attend to optical claims. They are so inefficient it's not a joke! I got new specs from Torga on 21 January 2019 and paid cash as they were delaying the claim. I have sent the invoice to be refunded, till today nothing is happening. Their story changes every day. BANKMED must not work with Opticlear!!
Helpful (0)
|Replies (0)TK
Tom K
1 reviews | Active since Jan 2020
28 Mar 2019, 13:46
Opticlear useless
Opticlear has been contracted by Bankmed to attend to optical claims. They are so inefficient it's not a joke! I got new specs from Torga on 21 January 2019 and paid cash as they were delaying the claim. I have sent the invoice to be refunded, till today nothing is happening. Their story changes every day. BANKMED must not work with Opticlear!!
0
Replies (0)