Goods not received!

Poor service, placed order on 31/01. Followed up on the 8th and was told by Ryan that the courier company were having problems delivering, he asked me to confirm my delivery address. I had received no notification from them to say it had been shipped or from Dawnwing, the delivery company they use, that it was sent? I queried again on the 10th and again Ryan said he'd follow up with the courier... I don't think it's even been shipped! So are they closing down and pocketing our money, or out of stock and just don't want to say? Something isn't right, but without any comunication from them, I fear the worst. BEWARE!