Never use Optimum Brokers - Dont Care about you when you need them

Good day CEO / Optimum

I would like to share my horrible experience that i have had dealing with Lerato Masinga located at the johannesburg office.

our Insurance admistartor company has use Optimum service to ensure all staff against disabity cover. i have ben working for over 8 years at my Company .SINCE 2012 in the last few year have have had several medical issue beyond my control . from being assulted during home ivasion , and hit on head with a iron pole . which later on resulted in seriose brain condition including mental wellness. i have also had to have 2 operation in 2020 . As has been off for for a long period . SINCE SEPTEMBER 202O, i have not been able to work at all , and have been in a clinic , where MIR & EEG etc has prove my serios e Diagnose , through independat doctors. i have not had any income for over 3 months , as i have to struggle by yself to try and activae my GRPI . I locate broker Optimum and spoke to a lady called Lerato , after much difficties. i manage start the process , and had to reach out to Lerato to under the process.

Both time i was in incovience to her . i littery had beg from her and muy own company to help . Nobody bother to ask do i have food to eat or how are you doing . yester 05 janaury i received a call from Lerato as Mention to Momenum who is the actuall insure . what BIG problem i have had , beg and s**** to be help . While trying cler an issue with her , she was exremly verbal and did not even want listen to what iwas trying query ,.She is rude and abruted. and the scond incedent i have had with her . she even dropped phone on me ..... oh my boss is calling ... while i was stil speak she cut the call . they quick to take youe month premuims , what when you actually need asstance . you throw to the wolfs . i ' m so dissapointed in her and her company . for the lack of showing empathy ..... it a appear to be gredd ... w ' ll take your money But when you nedd a moment to be help .... then Basically you mean NOTHING !!!! t them .

i will Not recommend at any South african EVER use their service ... Cant be trusted . Based on my personal dealings with them

3 month anda week , and i ll still waiting for Momentum and them to finally look at my claim .

Shame on You ALL .

Regards Andries Kruger