ABSOLUTELY WORST SERVICE EXPERIENCE EVER

On 2 February at 4:50 we parked at the drop off for domestic flights. We were dropping off an elderly couple, flying to Cape Town with Lift Airways. Wheelchair assistance was requested when the bookings was made.

As all the Wheelchair parkings were full, we stop on a normal parking. I got out and asked one of the ACSA workers (There where 3 men - standing together, talking) who was standing outside how to go about to get a wheelchair.

He told me we have to go to the Lift Counter where they will assist us. I asked if it was OK to stop where we were. He said "yes" we must just go inside.

We went to the Lift check in (B104) counter to find no personnel there. After a few minutes Lift personnel came and told us escort him to counter (B72 - 75) as there was a problem with this counter.

We went to B72, checked the couple in and got the wheelchair. Said our goodbuys, and left.

When we got to the car, the wheel was clamped. Saw another man from the Security Company. Explained the situation to him - He told me he clamped the wheel because I did not make arrangement with him. He demanded I show him the man I spoke to or the name of the man I spoke to - witch I couldn't give him. I asked him to look at the camera footage and he will see who I spoke to. He laughed at us.

He then told us to go to "Parking Mangement" - they will help us. When we got to "Parking Mangement" - they told us to go back and ask for the Security Supervisor.

All the way back again - The Supervisor just said he can't help us we must talk to "Parking Mangement".

For the next 2 HOURS we were sent back and forth with NOBODY willing to help end NOBODY willing to give us their name. All we have is a bad photo of the Supervisor's card. We were told that there was NO Manager or anybody higher up to help us, as it was a Sunday. The Personnel from PARKING where all so rude and unfriendly. According to the ACSA Information Desk they had numerous complaints this morning about the same scenario.

This is the worst experience I've had in a long time. Especially considering that this happened at an INTERNATIONAL AIRPORT.

We requested an investigation into this matter also requested a refund of the R2000 We had to pay after asking for assistance and doing what we were advised to do. Requests were denied.