HP
Hannelize P
Active since Oct 2018
6
Reviews
0
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Reviews
6 reviews15 months ago
OR TAMBO AIRPORT PARKING ****
On 2 February at 4:50 we parked at the drop off for domestic flights at OR Tambo International Airport. We were dropping off an elderly couple, flying to Cape Town with Lift Airways. Wheelchair assistance was requested when the bookings was made. As all the Wheelchair parkings were full, we stop on a normal parking. I got out and asked one of the ACSA workers (There where 3 men - standing together, talking) who was standing outside how to go about to get a wheelchair. He told me we have to go to the Lift Counter where they will assist us. I asked if it was OK to stop where we were. He said "yes" we must just go inside. We went to the Lift check in (B104) counter to find no personnel there. After a few minutes Lift personnel came and told us escort him to counter (B72 - 75) as there was a problem with this counter. We went to B72, checked the couple in and got the wheelchair. Said our goodbuys, and left. When we got to the car, the wheel was clamped. Saw another man from the Security Company. Explained the situation to him - He told me he clamped the wheel because I did not make arrangement with him. He demanded I show him the man I spoke to or the name of the man I spoke to - witch I couldn't give him. I asked him to look at the camera footage and he will see who I spoke to. He then told us to go to "Parking Mangement" - they will help us. When we got to "Parking Mangement" - they told us to go back and ask for the Security Supervisor. All the way back again - The Supervisor just said he can't help us we must talk to "Parking Mangement". For the next 2 HOURS we were sent back and forth with NOBODY willing to help end NOBODY willing to give us their name. All we have is a bad photo of the Supervisor's card. We were told that there was NO Manager or anybody higher up to help us, as it was a Sunday. The Personnel from PARKING where all so rude and unfriendly. According to the ACSA Information Desk they had numerous complaints this morning about the same scenario. This is the worst experience I've had in a long time. Especially considering that this happened at an INTERNATIONAL AIRPORT. We requested an investigation into this matter also request a refund of the R2000 We had to pay after asking for assistance and doing what we were advised to do. Requests were denied! Please be aware of this!!
0 replies
15 months ago
ABSOLUTELY WORST SERVICE EXPERIENCE EVER
On 2 February at 4:50 we parked at the drop off for domestic flights. We were dropping off an elderly couple, flying to Cape Town with Lift Airways. Wheelchair assistance was requested when the bookings was made. As all the Wheelchair parkings were full, we stop on a normal parking. I got out and asked one of the ACSA workers (There where 3 men - standing together, talking) who was standing outside how to go about to get a wheelchair. He told me we have to go to the Lift Counter where they will assist us. I asked if it was OK to stop where we were. He said "yes" we must just go inside. We went to the Lift check in (B104) counter to find no personnel there. After a few minutes Lift personnel came and told us escort him to counter (B72 - 75) as there was a problem with this counter. We went to B72, checked the couple in and got the wheelchair. Said our goodbuys, and left. When we got to the car, the wheel was clamped. Saw another man from the Security Company. Explained the situation to him - He told me he clamped the wheel because I did not make arrangement with him. He demanded I show him the man I spoke to or the name of the man I spoke to - witch I couldn't give him. I asked him to look at the camera footage and he will see who I spoke to. He laughed at us. He then told us to go to "Parking Mangement" - they will help us. When we got to "Parking Mangement" - they told us to go back and ask for the Security Supervisor. All the way back again - The Supervisor just said he can't help us we must talk to "Parking Mangement". For the next 2 HOURS we were sent back and forth with NOBODY willing to help end NOBODY willing to give us their name. All we have is a bad photo of the Supervisor's card. We were told that there was NO Manager or anybody higher up to help us, as it was a Sunday. The Personnel from PARKING where all so rude and unfriendly. According to the ACSA Information Desk they had numerous complaints this morning about the same scenario. This is the worst experience I've had in a long time. Especially considering that this happened at an INTERNATIONAL AIRPORT. We requested an investigation into this matter also requested a refund of the R2000 We had to pay after asking for assistance and doing what we were advised to do. Requests were denied.
0 replies
39 months ago
STILL NO NETWORK
Today is DAY 6 that I do not have ANY CELL C NETWORK. Have been trying to get this resolved .... but NOTHING!!! No Customer Service, No Feedback. Nothing. Just empty promises from Cell C. I've got my own business and I'm dependant on my phone to do business. My customers can't reach me and I have to contact my customers from my husbands phone. Had to borrow a sim card with data over the weekend to use my Yoco Card machine! The problem is clearly connected to my number! We are a household of 4. (2 x Cell C Contracts, 1 x Cell C Pre-paid, 1 x Vodacom Pre-paid) and non of the other 3 people has any Network issues (They all have full signal). I am the only person with still NO NETWORK after 2 SIM Swops. The phone is not the problem as it has been tested by Grace at the Cell C Wonderpark SHOP. According to the contract that I have with Cell C - and paying for, I am entitled to 1GB Data, 60Min Airtime and 500 SMS per month. But I can't use any of what I'm paying for as I HAVE NOT NETWORK SERVICE. YOU ARE IN BREACH OF CONTRACT! If Somebody from CELL C Doesn't call met today to get this resolved - I will take action to cancel this contract and get another service provider who actually care about their customers.
396 replies
39 months ago
No Network - No help from Cell C
Phoned Cell C customer care today because my Sim suddenly had no network. After giving me steps to follow to get connected I still had no network. Phoned again and was told to do a SIM Swop at a Cell C Outlet. Went to an Outlet. Did a SIM Swop. Was told to wait 4 hour before inserting new and everything should be all right. Inserted my SIM after 5 hours - STILL NO NETWORK. Phoned Cell C Customer Care again. Spoke to Dipuo, who told me that I have to wait 24 hours and if I still didn't have Network I need to go to an Outlet again. After explaining that I can not be without network for 24 hours (Need my phone to do nussiness). I wass told that her Supervisor, Elia, will phone me back. ELIAS NEVER PHONED ME BACK! Pathetic Customer services. NO HELP
1116 replies
66 months ago
Pathetic Service
PATHETIC Service. My husbands phone (new upgrade phone that was delivered on 13/11/2020) was working fine. Suddenly, when he wanted to make a call it said "Not registered on Network" We phoned Cell C customer care and was told that we had to pay R157 to have the network unblocked. We insisted to talk to a senior person and while holding on, the line was disconnected. We phoned AGAIN and was this time told that the sim card is corrupt. The call centre agents all have a different story. THIS IS BEYOND PATHETIC!!!!!!
112 replies
91 months ago
Empty promises by Tshepo Mahlangu
On 18/10/2018 my contract retention was handled by Tshepo Mahlangu (agent 56). She offered me a Huawei Y6 on a pinnacle 500MB topUp contract with a 16GB SD card. I received my package on Monday 22/10 from RAM. There was no SD Card. When I phoned cell C I was told that I need to speak to Tshepo regarding the card. On Tuesday (after numerous calls to cell C) Tshepo phoned me with the promise that I will receive the card on Friday. At 15:51 on Friday Tshepo called me and insured me the card will be delivered by a co-worker. Yet - I still have not received what was promised to me!
210 replies
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2 Star
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1 Star
6 (100%)