Oral-B refuses to aknowlaged defective product

I am submitting this complaint against Oral-B (Procter & Gamble) regarding an electric toothbrush that has developed internal corrosion and deterioration despite being used and maintained correctly. I have been using Oral-B electric toothbrushes for over 25 years and am fully fami**** with proper cleaning, drying, and storage procedures. The product in question was maintained strictly according to Oral-B’s own care guidelines. Despite this, I discovered corrosion and internal damage, which should not occur in a sealed, water-resistant device designed for daily use in a bathroom environment. When I contacted Oral-B Consumer Care, they dismissed the issue outright and attributed the problem to improper care, without inspecting the device or providing any technical explanation. This response assumes user fault and avoids addressing the core issue of product durability and moisture resistance. In my view, this response is unreasonable and unfair, particularly given the nature of the product and its intended use. An electric toothbrush is reasonably expected to withstand exposure to water and humidity over its normal lifespan without internal corrosion. This matter falls under the Consumer Protection Act of South Africa, specifically: Section 55: The right to receive goods that are of good quality, durable, and reasonably suitable for the purpose for which they are intended. Section 56: The imp**** warranty of quality, which protects consumers against defects that render goods unsafe or not durable under normal use. Premature internal corrosion under normal usage conditions suggests either a manufacturing defect, inadequate sealing, or substandard materials, none of which should be attributed to the consumer. I am requesting that this complaint be reviewed and that Oral-B be required to: Reconsider their position without presuming misuse, and Provide an appropriate remedy in line with the CPA (repair, replacement, or refund). I trust that this matter will be handled fairly and in accordance with South African consumer law.