YA
yusuf A
Active since Sep 2014
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Oral-B refuses to aknowlaged defective product
I am submitting this complaint against Oral-B (Procter & Gamble) regarding an electric toothbrush that has developed internal corrosion and deterioration despite being used and maintained correctly. I have been using Oral-B electric toothbrushes for over 25 years and am fully fami**** with proper cleaning, drying, and storage procedures. The product in question was maintained strictly according to Oral-B’s own care guidelines. Despite this, I discovered corrosion and internal damage, which should not occur in a sealed, water-resistant device designed for daily use in a bathroom environment. When I contacted Oral-B Consumer Care, they dismissed the issue outright and attributed the problem to improper care, without inspecting the device or providing any technical explanation. This response assumes user fault and avoids addressing the core issue of product durability and moisture resistance. In my view, this response is unreasonable and unfair, particularly given the nature of the product and its intended use. An electric toothbrush is reasonably expected to withstand exposure to water and humidity over its normal lifespan without internal corrosion. This matter falls under the Consumer Protection Act of South Africa, specifically: Section 55: The right to receive goods that are of good quality, durable, and reasonably suitable for the purpose for which they are intended. Section 56: The imp**** warranty of quality, which protects consumers against defects that render goods unsafe or not durable under normal use. Premature internal corrosion under normal usage conditions suggests either a manufacturing defect, inadequate sealing, or substandard materials, none of which should be attributed to the consumer. I am requesting that this complaint be reviewed and that Oral-B be required to: Reconsider their position without presuming misuse, and Provide an appropriate remedy in line with the CPA (repair, replacement, or refund). I trust that this matter will be handled fairly and in accordance with South African consumer law.
0 replies
22 months ago
Afrihost creating bad service as usual
I signed up for migration with Afrihost this month, I was Billed R982, then I was Billed R260 when I enquired I was first told it was pro rata, when I signed up it showed an R0 charge for the signup, but now I'm also charged an extra R260 for a router that I did not order that was delivered to my old address and signed by a Munieba in 2022, In august 2022 I requested a migration from my 2022 address 25 KM away, I was advised that the migration cant take place because there are no fibre lines in the area, the agent I spoke to today insists I ordered the router even though Vuma installed the ont and router in early 2021 or late 2020, The agent first claimed that the previous agent placed the order but I'm being billed for 2022 order that I did not sign for or received, The Facebook agent claims I received a different router to my current address, The agent I spoke to was very condescending and changed her story, it was first her colleague that billed me then it was my order, I'm going in circles with the mistake they created, all they do is argue and try to get me off the line.
53 replies
31 months ago
Great, they really g...
Great, they really go the extra mile to assist you
131 replies
36 months ago
The worst most pathetic ISP
They company just gets worse and worse, constant disconnections, I paid them Twice in April even though I provided proof they disconneected me and still insist I didnt pay for May, I paid the 21 of April and the 26th of April for May, I have sent proof but the idiot I'm I have been trying to reason with Insists that I still have to pay for May, then claims I need to pay for Feb, they sound like they are enjoying taking the ****. The most pathetic service. This is what you get with this Maths lit 30% generation
0 replies
84 months ago
Disgusted in Woolworths Canal Walk
Yesterday afternoon I walk into Woolworths Canal Walk wearing a Woolworths Jacket, shirt and jeans. The previous day I purchased shoes for my little boy amongst other items, I took the shoes to the counter to exchange them for a bigger size when a very rude disgruntled woman named Charline (an apparent supervisor)if I can recall her name) told me we can’t put this on the shelf it’s dirty, in a very rude condescending tone, I told her the shoes are not dirty, instead of trying to assist me she started arguing with me, this woman was clearly on a power trip, it was packaged with a baby blanket and fluff tends to stick, guess what store the blanket was purchase at. I was treated with nothing but disrespect as if I was being dishonest, I then wiped the shoes and it was just as clean as it was when brought it. She then inspected the shows closely as if I was some idiot. It was only after I told her that I worked for Woolworths Customer service that she decided to exchange it, a colleague then left for quite a while, returned and told us that there was no bigger sizes, I was then given a gift card which I have no intention of every using, I spoke to the store manager who wasn’t even apologetic and seemed uninterested in my complaint, he took my details and said he will view the camera footage and speak to her colleagues. I feel hurt and disgusted that I invest in Woolworths every month and get treated this way, the staff at the store where I shop knows me because I am a regular. To be treated like a dishonest person because I wanted to exchange a pare toddler shoes that I paid cash for is appalling. This woman was looking down on me as if I’m down uneducated fool, if only she knew.
0 replies
100 months ago
Payne
This store sold me a faulty phone, when I returned the phone the store refused to exchange it, the staff refused follow up with other stores on stock, the manager did not bother assist me. The store manager and his staff are incompetent, unprofessional, extremely arrogant, rude and not to forget to mention lazy, they would do everything in there power not to assist you, they refuse to do an exchange on a faulty device, the staff at the store could not understand what a 7 day return process meant, in fact the extremely arrogant store manager who never bothered to call me, who clearly thinks his made it in life was more concerned about scrolling through my phone than getting it sorted, after various complaints I was told I would have my phone in 2 days it’s been 2 weeks with no communication, and with nobody in the store answering the phone. What’s the point of having staff who can’t do the one job they’re paid to do, now Edgars has swept there bad service under the rug. It’s pathetic!
210 replies
103 months ago
Dishonesty
In October 2016 I was fired for whatsapp messages that was created by my colleagues, I have no recollection of those messages, I was unfairly dismissed, I took the matter to the ccma whe the commissioner spoke in favour of the company, he gave the company permission to give me a bad reference, I had no witnesses except my wife who I had to call as a witness, they had witnesses and statements, I was not allowed to give any statements, when I cross examined colleagues the commissioner refused to to change the statements. the commissioner was completely bias to the company, the company I worked for has a long history with winning cases with the ccma, I can’t get a decent job because of being fired, thee ccma refused to give me a receding document. I was with Hollard legal but they suspended my account due to payment, now I’m fighting’s with them, my ex boss advised me that my career will be destroyed and it was.
0 replies
103 months ago
Telkom can’t do anything right
They have a reputation of lying to customers and over charging them, in August 2016 I cancelled my line as I moved, in about November I called again to cancel the 2nd line, now I received a huge bill demanding that I pay the bill for 2 lines which I both cancelled. Those call centre agents are so dishonest and Telkom will never every assist you.
61 replies
107 months ago
Hollard legal won't help you
<p>9 months ago I was dismissed from work for whatsapp messages that the company could not prove I wrote, it was based on lies, I contact Hollard to got me a lawyer to only write me a letter to the CCMA, I could have done that, The CCMA has a long relationship with the company, had only allowed the company to have witnesses and bring statements, the CCMA allowed the company to give me a bad reference, that was not enough for Hollard legal to represent me in court, they expenct me to pay out of my own pocket, I have been paying them for almost 2 years but when you need them all you get is advice, every case I brought to them I had to pay for, they do not cover you, you can see how bad their reviews are, you can't ever depend on them. They are highly misleading. </p>
56 replies
108 months ago
Dishonest and incompetent
<p>on the 16 of April I reinstated my dsl account, the trouble started there, I had slow speed, access blamed Telkom, every time I called the agent would try to get me off the line, instead of listing to my query. now I use my internet for work and I have lost hundreds of Rands because of axxess incompetence, the overcharged me when I paid in full, they would bill me double the amount, the same accounts colleague will credit me the amount they was owed to me then advise me to make anothet payment even though I sent her screen shots of her own emails, managers are never available, you can never call and get assistance or a fist call resolution, now I paid more than I should have but my line was repeatedly cut, now imagine teaching English online and you are unable to because the axxess colleagues were to dam lazy to read the notes to see that you paid more than you should, all they want is money from you, I enquirered about the premium uncapped package and my package was changed and I was billed R67, and again they will argue with me, they have become a pathetic network</p>
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
4 (25%)
1 Star
10 (62.5%)