Failed Delivery. Failed Refund

I have had a terrible experience with Orange Music. On the 21st of January I bought a Seymour Duncan p90 guitar pickup. I paid R1695 in cash. Peter Jammine (salesman) promised that it would arrive in 3-4 days. It didn't. I visited the store repeatedly because Peter wouldn't respond to my emails. Peter kept telling me of probable shipping problems. As a consumer, I am only concerned about getting my money's worth. Not processes. After about 3 weeks of this I requested a refund on the 8th of February. Peter referred me to the manager (Reinhard Venter) who promised I would get my money back on the 10th of February. I write this on the 12th of February. I have not received my money. The manager sent me back to Peter, who claims 'the finance guy' (Mr Willhemse) is busy with it and doesn't know when it will be completed. I haven't had such terrible service from a music store, EVER! As a working musician I have been in dire need of this pickup for work. I have found another supplier to get the pickup. More reliable. I am currently considering CPA (Consumer Protection) intervention) should I not receive my money back (Urgently).