Orchid Moves take responsibility

I used Orchid Moves for our move from Job to KZN. The first time I used them 4 years ago they were fantastic so I was highly disappointed this time. As they had moved us before and knew the contents of our home etc I asked Steven the owner to please send the same size truck and trailer as last time. He sent a smaller trailer and hence some of our stuff was left in Jhb and had to be collected 2 weeks later. Due to the smaller trailer, his staff tried to squash everything in and as a result we suffered damages to our stuff. The best part was that they dismantled an office chair and then when they tried to put it back together again it was put on the wrong way and a hash job done on it. The bottom of my big wooden bookshelf was broken, our wingback chair of our coricraft lounge suite has two holes in it, our one ceramic lamp which is part of a set and which we very carefully bubble wrapped was broken. Our fridge was scratched to the point where the metal is showing and the paint scratched off. When I asked him what he was doing about this he told me I must claim from my insurers. I told him I was not going to do this as this was negligence on his and his staff parts. I received a letter from his insurance broker yesterday saying the same thing and that they had offered me all risk insurance but I had declined. Even if I had taken it does this give them the right to squash stuff into a truck, damage it and then not take responsibility. I will never use them again and in the past where I had recommended them to my friends would never do so again. I am highly disappointed.