How I got a Refund in 33 Minutes from The Organic Station - Try it!

Here's how to get a refund fast. I placed an order 3 Jan no delivery by 26 Jan. Tried calling nor reply went to voicemail. Contacted on WhatsApp - no reply. So I wrote to their payment providers complainign about them and cc'ed the business. Got a refund and cancelled order notification within 5 minutes. Am placing a copy of my email to BobPay below FYI - try this - it might also work for you. Bill Gee

Sent: Monday, 26 January 2026 10:27 To: 'support@bobpay.co.za' <support@bobpay.co.za> Subject: FW: MERCHANT COMPLAINT - ORGANIC STATION

Greetings this is Bill Gee. Am writing to complain and request a refund from your merchant TheOrganicStation.co.za. I placed an order using BobPay on 3 Jan 2026 – the Order OS6096 confirmed same day - transaction screenshot attached. I have received nothing and they are not answering their phones or WhatsApp requests for information three weeks later. I not that there are many complaints about non-delivery and rudeness and promised refunds not received on HelloPeter see 100% negative reviews on https://www.hellopeter.com/organic-station. Your providing such a business with payment facilities reflects badly on BobPay. Hope to hear from you soonest Bill Gee

*** 33 minutes later ***

11:06 from Bob Pay <no-reply@bobpay.co.za>

Payment refund processed Hi, We confirm that this payment has been refunded to the customer. Transaction details Amount R391.15 Recipient The Organic Station Item name The Organic Station Refund type Card payment refund