BG
Bill G
Active since Mar 2010
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
How I got a Refund in 33 Minutes from The Organic Station - Try it!
Here's how to get a refund fast. I placed an order 3 Jan no delivery by 26 Jan. Tried calling nor reply went to voicemail. Contacted on WhatsApp - no reply. So I wrote to their payment providers complainign about them and cc'ed the business. Got a refund and cancelled order notification within 5 minutes. Am placing a copy of my email to BobPay below FYI - try this - it might also work for you. Bill Gee Sent: Monday, 26 January 2026 10:27 To: 'support@bobpay.co.za' <support@bobpay.co.za> Subject: FW: MERCHANT COMPLAINT - ORGANIC STATION Greetings this is Bill Gee. Am writing to complain and request a refund from your merchant TheOrganicStation.co.za. I placed an order using BobPay on 3 Jan 2026 – the Order OS6096 confirmed same day - transaction screenshot attached. I have received nothing and they are not answering their phones or WhatsApp requests for information three weeks later. I not that there are many complaints about non-delivery and rudeness and promised refunds not received on HelloPeter see 100% negative reviews on https://www.hellopeter.com/organic-station. Your providing such a business with payment facilities reflects badly on BobPay. Hope to hear from you soonest Bill Gee *** 33 minutes later *** 11:06 from Bob Pay <no-reply@bobpay.co.za> Payment refund processed Hi, We confirm that this payment has been refunded to the customer. Transaction details Amount R391.15 Recipient The Organic Station Item name The Organic Station Refund type Card payment refund
0 replies
23 months ago
CUSTOMER SERVICE FROM 12/10 TO -2/10 - Stay Away!
I started using PayFast when founder Jonathan Page still answered support calls. From day 1 this small business Payfast rated 14 /10 for support - they had less-than-60-second call answering, and the friendliest and most knowledgeable support call team I have even enjoyed dealing with. If they didn't have an answer they got an answer and called back in minutes. Then the founders sold out... The new guys - Network - seem determined to prove that they DO NOT CARE about their customer satisfaction or support. This morning I called support - an automated system said I was #5 in the queue and made it to #2 in TWENTY EIGHT MINUTES. AFTER 30 MINUTES (AND NOR ANSWER) A VOICE CAME ON AND ASKED ME TO RATE THE SERVICE I RECEIVED. WISH I COULD RATE THEM AT -2! If you can find an alternative card processor stay away from Payfast they only care about your money not your happiness or wellbeing!
159 replies
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