Worst dining ever!!

We prepaid for a valentines buffet dinner at Oscars Cafe in Essenwood. When we got there, there were about 100 people packed into a tiny space. The food was finished by the time we were ready to eat after a drink, this was by 7pm! There were no clean plates nor cutlery by that time. We paid for a menu promising a host of dishes, all we got was the remains of a rice dish. I have pictures to prove this. We asked for a refund and were given such rude attitude by the staff. We asked for the owner, but the staff refused to call her. She was probably at her lovely Valentines dinner elsewhere! We left without eating. We have been trying ever since to get a refund but they keep giving us the run around and the owner has still not surfaced to explain or apologise despite numerous attempts to speak with her. Worst service and dining experience ever! They ruined valentines day for my friends and I, and we certainly will never go back to Oscars at Essenwood.