Osteria Rossa
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Jun '25 - May '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
ODD HARD OBJECTS FOUND IN PIZZA!!! Ordered a Messico pizza this evening. Took a bite and found this hard stick in my pizza!!! Please can I get a response to this! (I know you guys never respond to bad comments!!!) but try be professional!
1 reviews | Active since Jan 2020
ODD HARD OBJECTS FOUND IN PIZZA!!! Ordered a Messico pizza this evening. Took a bite and found this hard stick in my pizza!!! Please can I get a response to this! (I know you guys never respond to bad comments!!!) but try be professional!
1 reviews | Active since Jan 2020
Usually we have such a pleasant experience u til today. We will ordered their 500g Beef Lasagna. It looks tiny so we weighed it. It’s just over 400grams including packing!!! We called them and asked them to rectify this by replacing it with a 500g (as stated on website) or money back! The “manager” (Juliette - I think) was so rude, had no skills in dealing with issues. Rather telling us it is like that and then refusing to give us the owners details!! Absolutely disgusted in the customer service! Rossa, we may not make or break your business, but you’ve lost us! So sad! Not in the mood to hear excuses, if it cooks away to 400grams, then state that on your site as a 400g beef lasagna!
1 reviews | Active since Jan 2020
Usually we have such a pleasant experience u til today. We will ordered their 500g Beef Lasagna. It looks tiny so we weighed it. It’s just over 400grams including packing!!! We called them and asked them to rectify this by replacing it with a 500g (as stated on website) or money back! The “manager” (Juliette - I think) was so rude, had no skills in dealing with issues. Rather telling us it is like that and then refusing to give us the owners details!! Absolutely disgusted in the customer service! Rossa, we may not make or break your business, but you’ve lost us! So sad! Not in the mood to hear excuses, if it cooks away to 400grams, then state that on your site as a 400g beef lasagna!
1 reviews | Active since Jan 2020
Shocking food- bring back the "old" Rossa. The pizza's we received on Friday 28th March were an actual disgrace, totally ********** in regard to content, size and price . We will definitely not be back .....even after hearing that Rossa food and service has gone down, we decided to try it.....only to confirm that the comments we heard were in fact correct. ! Good food, good service at a reasonable price is not negotiable ....and you will always attract more customers - this going to be Rossa's downfall !! Won't be surprised if Rossa is not around in the near future !!
1 reviews | Active since Jan 2020
Shocking food- bring back the "old" Rossa. The pizza's we received on Friday 28th March were an actual disgrace, totally ********** in regard to content, size and price . We will definitely not be back .....even after hearing that Rossa food and service has gone down, we decided to try it.....only to confirm that the comments we heard were in fact correct. ! Good food, good service at a reasonable price is not negotiable ....and you will always attract more customers - this going to be Rossa's downfall !! Won't be surprised if Rossa is not around in the near future !!
1 reviews | Active since Jan 2020
Rossa is where my boyfriend and I had our first date. I love their food. Pizzas are made to perfection and their pastas are amazing too. But it's also a wonderful romantic place to have a date.
1 reviews | Active since Jan 2020
<p>On Saturday night we went to Osteria Rossa for dinner, there was quite a big table of us. Our food was brough out at different times ie. some of us had to watch while others ate, waiting for our food to arrive. The waiter was also very slow and often did not come back for very long periods of time. My brother's pizza was one of the last to arrive. After eating one piece of his pizza a few baby ****roaches ran out of the wooden board that his pizza was served on. We called the waiter who in turn called the manager, the pizza was removed and later replaced with a fresh one. A little while later another guy at our table had about two slices of his pizza left when one or two more baby ****roaches ran out of his board. The waiter removed the pizza but the manager did not approach the table again. At this stage most of us had almost finished eating and were searching our left over slices for evidence of baby ****roaches. I felt quite nauseated and really thought my expensive dinner would have been a waste. We all got a free Lemon Celo to smooth us over but yet again, the manager never approached our table. Those two pizzas were taken off the bill but I cannot help but wonder if the babies came out of the board, where are mommy and daddy? In the kitchen maybe? Their food is not cheap, to pay that much for a meal I expect a much higher standard of hygiene. I feel disappointed and disgusted, it was my first time eating at an Osteria Rossa but I will not easily go eat at one again.</p>
1 reviews | Active since Jan 2020
<p>On Saturday night we went to Osteria Rossa for dinner, there was quite a big table of us. Our food was brough out at different times ie. some of us had to watch while others ate, waiting for our food to arrive. The waiter was also very slow and often did not come back for very long periods of time. My brother's pizza was one of the last to arrive. After eating one piece of his pizza a few baby ****roaches ran out of the wooden board that his pizza was served on. We called the waiter who in turn called the manager, the pizza was removed and later replaced with a fresh one. A little while later another guy at our table had about two slices of his pizza left when one or two more baby ****roaches ran out of his board. The waiter removed the pizza but the manager did not approach the table again. At this stage most of us had almost finished eating and were searching our left over slices for evidence of baby ****roaches. I felt quite nauseated and really thought my expensive dinner would have been a waste. We all got a free Lemon Celo to smooth us over but yet again, the manager never approached our table. Those two pizzas were taken off the bill but I cannot help but wonder if the babies came out of the board, where are mommy and daddy? In the kitchen maybe? Their food is not cheap, to pay that much for a meal I expect a much higher standard of hygiene. I feel disappointed and disgusted, it was my first time eating at an Osteria Rossa but I will not easily go eat at one again.</p>
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