DISGUSTING. DISGUSTING. DISGUSTING.

Stuck in an elevator, called emergency line and lady answers she cannot comprehend where I am, she does not know where I am stuck. Nor does she understand where I am when I tell her "melrose arch shopping centre on melrose Blvd near rosebank" she could not understand this. She told me a technician is on the way and when I ask "how long will it take?" She incompetently replied "You can ask him" and proceeds to hang up...

I want this company to know how INCOMPETANT this staff member is, and I want that lady to know that she is part of the the problem, she wakes up and consumes resources and wastes them, I hope the world treats this lady the way she treated me when I was stuck in an elevator that came to a violent stop, when I thought I must call my wife first incase it's the last time I speak to her.... this OTTIS service help desk made the situation worse with her lack of common decency.