lift broken

Hi, i am staying in Alcor Place now for 6 months and this lift has been broken more than it was working and otis don't care. They come fix it and 5 days later broken again,we as pensioners can;t walk 7 flights with groceries but they don;t care. They come here measure broken part come back new part wrong measure it wrong really,this is now qualified people. The lift broke again 2 days ago,last night a guy came out looked at lift and said he doesn't know whats wrong,now what now,it's no wonder they let cubans come in. I can't understand there's no time to fix problem first time but there's lotsa time to do it over and over and over. They leave us stranded,they have no clientelle and dont worry. They shud actually get NO stars.