OTT South Africa
1.9|31 reviews
Responds in 13 hours
JD
James D
1 reviews | Active since Member
11 Mar 2026, 13:15
OTT *****
I highly recommend that you rather buy your online vouchers from 1voucher or bluvoucher. Spending money buying a OTT Product is just the same as high risk gambling. We purchased vouchers from OTT which was *****ulently used before we could redeem them, by who and how is the question that can't be answered. Worst part, service and support center is the worst I have ever experienced
Helpful (0)
Replies (5)0
Replies (5)JD
James D's updateReviewer Update
11 Mar 2026, 13:16301301073646
JD
James D's update11 Mar 2026, 13:16
Reviewer Update
301301073646
OTT South Africa's replyOfficial
13 Mar 2026, 12:51Hi James,
Thanks for reaching out. We’ve looked into your query and confirmed that your vouchers were successfully delivered to you. We reported the account they were redeemed into as fraudulent and that account has been suspended.
Unfortunately, no funds could be recovered, but we’ve taken all possible steps to validate your purchases and block the account you did not recognise. Please reset your password and confirm all your security measures are in place to prevent unauthorised use of your OTT App.
We appreciate your patience while we handled this.
Kind regards,
Team OTT
Thanks for reaching out. We’ve looked into your query and confirmed that your vouchers were successfully delivered to you. We reported the account they were redeemed into as fraudulent and that account has been suspended.
Unfortunately, no funds could be recovered, but we’ve taken all possible steps to validate your purchases and block the account you did not recognise. Please reset your password and confirm all your security measures are in place to prevent unauthorised use of your OTT App.
We appreciate your patience while we handled this.
Kind regards,
Team OTT
Best regards,
OTT South Africa's reply13 Mar 2026, 12:51
Official
Hi James,
Thanks for reaching out. We’ve looked into your query and confirmed that your vouchers were successfully delivered to you. We reported the account they were redeemed into as fraudulent and that account has been suspended.
Unfortunately, no funds could be recovered, but we’ve taken all possible steps to validate your purchases and block the account you did not recognise. Please reset your password and confirm all your security measures are in place to prevent unauthorised use of your OTT App.
We appreciate your patience while we handled this.
Kind regards,
Team OTT
Thanks for reaching out. We’ve looked into your query and confirmed that your vouchers were successfully delivered to you. We reported the account they were redeemed into as fraudulent and that account has been suspended.
Unfortunately, no funds could be recovered, but we’ve taken all possible steps to validate your purchases and block the account you did not recognise. Please reset your password and confirm all your security measures are in place to prevent unauthorised use of your OTT App.
We appreciate your patience while we handled this.
Kind regards,
Team OTT
Best regards,
JD
James D's updateReviewer Update
22 Mar 2026, 18:00If any form of due diligence was conducted, the issue was not the delivery of the two vouchers purchased, as we received the vouchers. However, the one voucher was not redeemable, because it had already been used before we received it.
The fact that you tried to recover the funds from Hollywood bets already tells me that you confirm we did not redeem the voucher and you closed the *****ulent account which has no relation to my accounts what so ever.
To anyone that believes they have delt with a useless call center, hold on till you try OTT call center. Absolutely disgrace in regards to after sales service and replying to emails or promises to call back..
Absolutely no feedback but accept for the reply on this platform.
Choose 1voucher or Bluvoucher or maybe the post office, don't waste your time with these guys
The fact that you tried to recover the funds from Hollywood bets already tells me that you confirm we did not redeem the voucher and you closed the *****ulent account which has no relation to my accounts what so ever.
To anyone that believes they have delt with a useless call center, hold on till you try OTT call center. Absolutely disgrace in regards to after sales service and replying to emails or promises to call back..
Absolutely no feedback but accept for the reply on this platform.
Choose 1voucher or Bluvoucher or maybe the post office, don't waste your time with these guys
JD
James D's update22 Mar 2026, 18:00
Reviewer Update
If any form of due diligence was conducted, the issue was not the delivery of the two vouchers purchased, as we received the vouchers. However, the one voucher was not redeemable, because it had already been used before we received it.
The fact that you tried to recover the funds from Hollywood bets already tells me that you confirm we did not redeem the voucher and you closed the *****ulent account which has no relation to my accounts what so ever.
To anyone that believes they have delt with a useless call center, hold on till you try OTT call center. Absolutely disgrace in regards to after sales service and replying to emails or promises to call back..
Absolutely no feedback but accept for the reply on this platform.
Choose 1voucher or Bluvoucher or maybe the post office, don't waste your time with these guys
The fact that you tried to recover the funds from Hollywood bets already tells me that you confirm we did not redeem the voucher and you closed the *****ulent account which has no relation to my accounts what so ever.
To anyone that believes they have delt with a useless call center, hold on till you try OTT call center. Absolutely disgrace in regards to after sales service and replying to emails or promises to call back..
Absolutely no feedback but accept for the reply on this platform.
Choose 1voucher or Bluvoucher or maybe the post office, don't waste your time with these guys
JD
James D's updateReviewer Update
23 Mar 2026, 09:25How do I share a screenshot of a message received this morning via there support team requesting feedback in regards to the quality of service received? Really making a joke out of this situation.
JD
James D's update23 Mar 2026, 09:25
Reviewer Update
How do I share a screenshot of a message received this morning via there support team requesting feedback in regards to the quality of service received? Really making a joke out of this situation.
OTT South Africa's replyOfficial
23 Mar 2026, 11:26Hi James, Thank you for your continued engagement on this matter. We understand your concern and have taken the time to carefully review what happened with the two vouchers. Our records show that both vouchers were successfully issued to your OTT App profile and were redeemed shortly thereafter. We also note that one of these was used on an account you’ve indicated you don’t recognise. We know situations like this can be worrying, which is why we took additional steps to assist. This included reporting the receiving account, which has since been suspended, and engaging with the relevant platform to investigate further. Unfortunately, no funds were able to be recovered. As the vouchers were successfully delivered and redeemed, and there is no indication of a system or delivery issue on our side, we’re not able to reverse the transaction or issue a replacement voucher. This is in line with our Voucher Terms and Conditions accepted at the time of purchase. We do appreciate you raising this with us and working through the process with our team. As a precaution, we would recommend reviewing your profile and device security to help prevent any unauthorised access. Kind regards,
Team OTT
Team OTT
Best regards,
OTT South Africa's reply23 Mar 2026, 11:26
Official
Hi James, Thank you for your continued engagement on this matter. We understand your concern and have taken the time to carefully review what happened with the two vouchers. Our records show that both vouchers were successfully issued to your OTT App profile and were redeemed shortly thereafter. We also note that one of these was used on an account you’ve indicated you don’t recognise. We know situations like this can be worrying, which is why we took additional steps to assist. This included reporting the receiving account, which has since been suspended, and engaging with the relevant platform to investigate further. Unfortunately, no funds were able to be recovered. As the vouchers were successfully delivered and redeemed, and there is no indication of a system or delivery issue on our side, we’re not able to reverse the transaction or issue a replacement voucher. This is in line with our Voucher Terms and Conditions accepted at the time of purchase. We do appreciate you raising this with us and working through the process with our team. As a precaution, we would recommend reviewing your profile and device security to help prevent any unauthorised access. Kind regards,
Team OTT
Team OTT
Best regards,