OTT South Africa
Verified Business
OTT South Africa
Verified Business
28 Reviews (last 12 months)
Responds in 13 hours 31 min
AI Review Summary
Based on recent customer reviews, OTT South Africa faces severe criticism around voucher delivery failures, with numerous customers reporting that purchased vouchers are never received or arrive already redeemed. Customers describe prolonged, unresolved interactions with support teams, repetitive escalation processes, and a lack of accountability. Serious concerns have been raised about competition fairness, with allegations of rigged draws and suspicious leaderboard winners. While a few reviewers praised individual agents like Palisa and valued the competition concept, the overwhelming sentiment reflects deep distrust in the platform's reliability and integrity.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
13h 31mReply Time
0 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 9 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
13h 31m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14 hours 9 min
Review Distribution
1.8|28 Reviews
May '25 - Apr '26
5(18.5%)
4(0%)
3(3.7%)
2(0%)
1(77.8%)
5(18.5%)
4(0%)
3(3.7%)
2(0%)
1(77.8%)
Frequently Asked Questions About OTT South Africa
Based on recent customer reviews, OTT South Africa faces severe criticism around voucher delivery failures, with numerous customers reporting that purchased vouchers are never received or arrive already redeemed. Customers describe prolonged, unresolved interactions with support teams, repetitive escalation processes, and a lack of accountability. Serious concerns have been raised about competition fairness, with allegations of rigged draws and suspicious leaderboard winners. While a few reviewers praised individual agents like Palisa and valued the competition concept, the overwhelming sentiment reflects deep distrust in the platform's reliability and integrity.
OTT South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 9 min. Hellopeter has tracked OTT South Africa across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
James D
1 reviews | Active since Jan 2020
11 Mar 2026, 13:15
OTT *****
I highly recommend that you rather buy your online vouchers from 1voucher or bluvoucher. Spending money buying a OTT Product is just the same as high risk gambling. We purchased vouchers from OTT which was *****ulently used before we could redeem them, by who and how is the question that can't be answered. Worst part, service and support center is the worst I have ever experienced
Helpful (0)
|Replies (0)JD
James D
1 reviews | Active since Jan 2020
11 Mar 2026, 13:15
OTT *****
I highly recommend that you rather buy your online vouchers from 1voucher or bluvoucher. Spending money buying a OTT Product is just the same as high risk gambling. We purchased vouchers from OTT which was *****ulently used before we could redeem them, by who and how is the question that can't be answered. Worst part, service and support center is the worst I have ever experienced
0
Replies (0)AG
Amanda G
1 reviews | Active since Jan 2020
9 Mar 2026, 07:59
No voucher number
I bought ott voucher online and my card was debited , I later receive an sms saying my voucher is waiting for me when I login on their website there is voucher waiting for me . R100 is gone pathetic company
Helpful (0)
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Tman T
1 reviews | Active since Jan 2020
6 Mar 2026, 10:30
**** Competition
I dont recommend people buying these vouchers and entering it to the competition. I was a number 1 leaderboard winner of a R1000 voucher but never got it. Instead the winners were people which I never saw on the leaderboard at all. I am starting to think the competition is to lure people in only to buy more vouchers.
Helpful (0)
|Replies (0)TT
Tman T
1 reviews | Active since Jan 2020
6 Mar 2026, 10:30
**** Competition
I dont recommend people buying these vouchers and entering it to the competition. I was a number 1 leaderboard winner of a R1000 voucher but never got it. Instead the winners were people which I never saw on the leaderboard at all. I am starting to think the competition is to lure people in only to buy more vouchers.
0
Replies (0)MM
Monika M
1 reviews | Active since Jan 2020
5 Mar 2026, 20:30
Yesterday in the evening of 4th March I bought two vouchers at OTT4me, my credit card was debited but I didn´t receive the codes
Yesterday in the evening of 4th March I bought two vouchers at OTT4me, my credit card was debited but I didn´t receive the codes. I wrote to OTT in the evening by WhatsApp and by email and only today (5th March) in the morning they rep**** me by email. After reminding them by email and calling them several times, they sent one voucher by SMS this afternoon. Since then I called and wrote many times and asked them to send me the 2nd voucher. This email I got an email where they sent me 2 vouchers for the same amounts but they were sold on 5th March and not on 4th. And OTT wrote in their email that both have already redeemed. WHAT IS THIS? ARE THEIR EMPLOYEES ****MING CUSTOMERS AND USE THE VOUCHERS FOR THEMSELVES?
Helpful (0)
|Replies (0)MM
Monika M
1 reviews | Active since Jan 2020
5 Mar 2026, 20:30
Yesterday in the evening of 4th March I bought two vouchers at OTT4me, my credit card was debited but I didn´t receive the codes
Yesterday in the evening of 4th March I bought two vouchers at OTT4me, my credit card was debited but I didn´t receive the codes. I wrote to OTT in the evening by WhatsApp and by email and only today (5th March) in the morning they rep**** me by email. After reminding them by email and calling them several times, they sent one voucher by SMS this afternoon. Since then I called and wrote many times and asked them to send me the 2nd voucher. This email I got an email where they sent me 2 vouchers for the same amounts but they were sold on 5th March and not on 4th. And OTT wrote in their email that both have already redeemed. WHAT IS THIS? ARE THEIR EMPLOYEES ****MING CUSTOMERS AND USE THE VOUCHERS FOR THEMSELVES?
0
Replies (0)DS
Deonie S
1 reviews | Active since Jan 2020
5 Mar 2026, 18:48
OTT South Africa - source of irritation - avoid as far as possible
The absolute worst service in the world. Endless problems receiving PINS for vouchers purchased online, back and forth communication for at least 24 hours to resolve the issue. This is the third time in two weeks. They should just remove their online platform completely.
Helpful (0)
|Replies (0)DS
Deonie S
1 reviews | Active since Jan 2020
5 Mar 2026, 18:48
OTT South Africa - source of irritation - avoid as far as possible
The absolute worst service in the world. Endless problems receiving PINS for vouchers purchased online, back and forth communication for at least 24 hours to resolve the issue. This is the third time in two weeks. They should just remove their online platform completely.
0
Replies (0)SM
Sanele M
1 reviews | Active since Jan 2020
3 Mar 2026, 07:04
Do not buy online you will be ****med💀
I bought a voucher yesterday via the ott app, the voucher was not received i sent numerous emails and WhatsApp and have not been assisted, they keep telling me about IT even after I have provided all that they needed
Helpful (0)
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Sanele M
1 reviews | Active since Jan 2020
3 Mar 2026, 07:04
Do not buy online you will be ****med💀
I bought a voucher yesterday via the ott app, the voucher was not received i sent numerous emails and WhatsApp and have not been assisted, they keep telling me about IT even after I have provided all that they needed
0
Replies (0)SM
Squeedge M
1 reviews | Active since Jan 2020
28 Feb 2026, 01:18
#OTT South Africa committing ******** offences.
And just when I thought digital payments were safe, there goes ott4me service taking my money and not fulfilling its obligations. I bought a voucher on Monday 23 February 2026 and my bank account was debited successfully but no voucher pin was received. I have made several attempts at trying to resolve the matter without feeling cheated as I understood an error may have occurred. But to my disappointment, the matter with ott4me has not been resolved. Instead im finding myself going through a repetitive process of explaining to myself to the agents. Yesterday was the cherry on top. If you could think of a reputable company such as ott4me not being honest, well I can confirm that. I was sent a email response stating my voucher was sent to my number via sms which is not true. I mean why lie about it. Ott4me #OTT South Africa is ****MING. Reading other people's reviews, I notice my issue is not a unique situation. This has happened to other customers and it is very concerning. How do we as customers report the matter? #OTT South Africa needs to sort their business out before we launch campaigns boycotting the service as a ****. I urge you to attend to this.
Helpful (0)
|Replies (0)SM
Squeedge M
1 reviews | Active since Jan 2020
28 Feb 2026, 01:18
#OTT South Africa committing ******** offences.
And just when I thought digital payments were safe, there goes ott4me service taking my money and not fulfilling its obligations. I bought a voucher on Monday 23 February 2026 and my bank account was debited successfully but no voucher pin was received. I have made several attempts at trying to resolve the matter without feeling cheated as I understood an error may have occurred. But to my disappointment, the matter with ott4me has not been resolved. Instead im finding myself going through a repetitive process of explaining to myself to the agents. Yesterday was the cherry on top. If you could think of a reputable company such as ott4me not being honest, well I can confirm that. I was sent a email response stating my voucher was sent to my number via sms which is not true. I mean why lie about it. Ott4me #OTT South Africa is ****MING. Reading other people's reviews, I notice my issue is not a unique situation. This has happened to other customers and it is very concerning. How do we as customers report the matter? #OTT South Africa needs to sort their business out before we launch campaigns boycotting the service as a ****. I urge you to attend to this.
0
Replies (0)KG
Kate G
1 reviews | Active since Jan 2020
27 Feb 2026, 14:10
OTT voucher
OTT CUSTOMER SERVICE is pathetic. Purchased a voucher on the 1st January 2026 till to date NO voucher number. Every time they tell me matter has been escalated to the technical team. The last time I called Lindi told me that Palesa the manager will call me, as she's the only one who can assist with my query. I am still waiting for that call. HOW LONG SHOULD I WAIT TO GET MY VOUCHER NUMBER OTT SA??? ALMOST TWO MONTHS NOW. I ALREADY SPENT MORE THAN THAT VOUCHER CONTACTING YOU.
Helpful (0)
|Replies (0)KG
Kate G
1 reviews | Active since Jan 2020
27 Feb 2026, 14:10
OTT voucher
OTT CUSTOMER SERVICE is pathetic. Purchased a voucher on the 1st January 2026 till to date NO voucher number. Every time they tell me matter has been escalated to the technical team. The last time I called Lindi told me that Palesa the manager will call me, as she's the only one who can assist with my query. I am still waiting for that call. HOW LONG SHOULD I WAIT TO GET MY VOUCHER NUMBER OTT SA??? ALMOST TWO MONTHS NOW. I ALREADY SPENT MORE THAN THAT VOUCHER CONTACTING YOU.
0
Replies (0)