Pensioners grant all gone taken by OTT Mobile Technologies

Hi

I write this message with so much sadness, my mother who is a 76 year old pensioner, who knows absolute noting about online purchases, when she received her grant today the 5/05/2026 using tymebank, all her grant money was taken by what is referred to as OTT Mobile Technologies Johannesburg. She never joined anything relating to the above organisation. What is even this, how can she be assisted to get her grant money back. To me this seems like some ****, I would like to get assistance regarding the above company. The first amount to go out was R2000, few minutes later, they deducted R300, leaving her with just R100 in her account. My poor is under a lot of stress, She stays in the Eastern Cape with the helper and I am based in Johannesburg, I cant even imagine what she is going through right now.