OTT South Africa
1.5|46 reviews
Responds in 14 hours 1 min
SM
Squeedge M
1 reviews | Active since Member
28 Feb 2026, 01:18
#OTT South Africa committing ******** offences.
And just when I thought digital payments were safe, there goes ott4me service taking my money and not fulfilling its obligations. I bought a voucher on Monday 23 February 2026 and my bank account was debited successfully but no voucher pin was received. I have made several attempts at trying to resolve the matter without feeling cheated as I understood an error may have occurred. But to my disappointment, the matter with ott4me has not been resolved. Instead im finding myself going through a repetitive process of explaining to myself to the agents. Yesterday was the cherry on top. If you could think of a reputable company such as ott4me not being honest, well I can confirm that. I was sent a email response stating my voucher was sent to my number via sms which is not true. I mean why lie about it. Ott4me #OTT South Africa is ****MING. Reading other people's reviews, I notice my issue is not a unique situation. This has happened to other customers and it is very concerning. How do we as customers report the matter? #OTT South Africa needs to sort their business out before we launch campaigns boycotting the service as a ****. I urge you to attend to this.
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Replies (106)OTT South Africa's replyOfficial
28 Feb 2026, 07:59Good morning
We sincerely apologise for the delay in resolving your query. There was a delay in locating your voucher, as your name, surname, and mobile numbers were not initially included.
We have now successfully located your voucher, and an SMS has been sent to both of the numbers you provided to our team via email.
Once again, we truly apologise for the delay in resolving your issue.
Thank you.
OTT Team
We sincerely apologise for the delay in resolving your query. There was a delay in locating your voucher, as your name, surname, and mobile numbers were not initially included.
We have now successfully located your voucher, and an SMS has been sent to both of the numbers you provided to our team via email.
Once again, we truly apologise for the delay in resolving your issue.
Thank you.
OTT Team
Best regards,
OTT South Africa's reply28 Feb 2026, 07:59
Official
Good morning
We sincerely apologise for the delay in resolving your query. There was a delay in locating your voucher, as your name, surname, and mobile numbers were not initially included.
We have now successfully located your voucher, and an SMS has been sent to both of the numbers you provided to our team via email.
Once again, we truly apologise for the delay in resolving your issue.
Thank you.
OTT Team
We sincerely apologise for the delay in resolving your query. There was a delay in locating your voucher, as your name, surname, and mobile numbers were not initially included.
We have now successfully located your voucher, and an SMS has been sent to both of the numbers you provided to our team via email.
Once again, we truly apologise for the delay in resolving your issue.
Thank you.
OTT Team
Best regards,
SM
Squeedge M's updateReviewer Update
28 Feb 2026, 11:31I appreciate the swift response but as far as required information is concerned, I provided all the details and more. I went as far as to ask the support agent to read my emails correctly. It shouldn't have got to this point. But this platform is valid to raise concerns because none of my other messages were being taken seriously. Twitter, WhatsApp and email. I must commend @hellopeter for bringing awareness to my problem with @OTT South Africa.
SM
Squeedge M's update28 Feb 2026, 11:31
Reviewer Update
I appreciate the swift response but as far as required information is concerned, I provided all the details and more. I went as far as to ask the support agent to read my emails correctly. It shouldn't have got to this point. But this platform is valid to raise concerns because none of my other messages were being taken seriously. Twitter, WhatsApp and email. I must commend @hellopeter for bringing awareness to my problem with @OTT South Africa.