Ottoman Home Decor
1|8 reviews
HJ
HB J
1 reviews | Active since Member
22 Oct 2024, 06:29
Refusing to refund an order cancelled in hours
On 20 August I purchased a couch online from this business and cancelled within in hours. This is well within my right as per the CPA, you can rescind a transaction within 5 days. As this all happened in the evening, they did not even start making the couch yet. They are refusing to refund me, forcing me to follow the long process of reversing the transaction through my bank.
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Replies (53)HJ
HB J's updateReviewer Update
24 Oct 2024, 13:23So I get a call from Nicolas Govender, telling me that it takes 45 days (which we are way over already) and that is because they give the merchant 30 days to reply on why they should not refund their client. Then I get an email from Rasetle Kelebogile, telling me that they do not correspond with the merchant and I must provide them with the merchant's cancellation policy and terms and conditions or my dispute will be declined. In other words NOTHING has been done in the last 2 months. This is so pathetic.
HJ
HB J's update24 Oct 2024, 13:23
Reviewer Update
So I get a call from Nicolas Govender, telling me that it takes 45 days (which we are way over already) and that is because they give the merchant 30 days to reply on why they should not refund their client. Then I get an email from Rasetle Kelebogile, telling me that they do not correspond with the merchant and I must provide them with the merchant's cancellation policy and terms and conditions or my dispute will be declined. In other words NOTHING has been done in the last 2 months. This is so pathetic.