HJ
HB J
Active since Aug 2010
109
Reviews
0
Industries
Reviews
109 reviews3 months ago
Do not respond to emails re duplicate bank transaction
On 29 .12.2025 we ordered on the app a kebab box from Nandos, the app was struggling but eventually the order went through and was confirmed. When we got to the store several hours later, they could not find the order. They wanted us to order in store and pay again but I advised them the payment is already showing twice on my bank account. then someone found our box of food , so they had in fact received the order but the box looked terrible. They wanted to change the box but we had been waiting so long, we decided to take the food and go. Both transactions were pending for a few days but then both went off as confirmed . My bank confirmed that they banked both payments, when there was only one order. I have sent messages on the app, in the order and in contact us, I have sent message on contact us on the website , but no response on my request for refund
56 replies
5 months ago
Poor treatment of a very loyal supporter
We joined Bonitas in 2022. In 2024 we had to buy a new car and had to make the tough decision to cancel our membership and we cancelled 1.6.2024. We were planning to rejoin once we paid off the car. I was very happy with the service and I weekly suggest the medical aid to people asking on social media. In 2025 we suddenly got contacted by collections agencies who said that Bonitas handed us over for outstanding monies. When I queried this with Bonitas, they said we never paid our first payment of April 2022. We did not claim in April and we were never told that we had to pay in advance and pay twice in April when we joined. We never had arrears stated on our monthly statements. Despite this and despite the fact that this is more than 3 years later, I am being constantly harassed by different collections agencies. I am not legally responsible for this payment but Bonitas is refusing to stop this harassment.
53 replies
9 months ago
Poor service
I have a return to Temu and it has been nearly a month and they still have not collected. Every week they check my address (the one that they have delivered to for years) and say a driver is assigned it will be picked up this week. This morning I get a call again to verify my address and assign a driver 4th week in a row. Stalling techniques and very unprofessional
0 replies
17 months ago
Online services lack everything, so does the people who respond to emails
The website does not work well. I want to add documents to my vault because every time you send docs to Liberty, they do not receive the email. But the vault function does not work. When you send emails to ask how to get it done, they do not answer. I am sure the staff does not know. My husband and I have a joint life policy and I am the premium payer, yet they refuse to add this policy to my profile view. How does that make sense to anyone, I am a life insured and premium payer. They need to up their game and do proper online features and train their staff
56 replies
18 months ago
Refusing to refund order cancelled in hours
I ordered and cancelled my order within 3 hours, They are refusing to cancel and refund. I cancelled via WhatsApp and email and it was in the afternoon, so they did not start making anything. They are refusing to give my money back.
0 replies
18 months ago
Refusing to refund an order cancelled in hours
On 20 August I purchased a couch online from this business and cancelled within in hours. This is well within my right as per the CPA, you can rescind a transaction within 5 days. As this all happened in the evening, they did not even start making the couch yet. They are refusing to refund me, forcing me to follow the long process of reversing the transaction through my bank.
53 replies
18 months ago
********* business dealings
I ordered and did not like the long time it takes to deliver and realized the measurements will not work in my lounge. I cancelled within 3 hours and this business is refusing to refund me, I now have to go through the long process of getting my bank to reverse the transaction at extra cost to me. This is ********* business practices because the CPA allows you to rescind any transaction within 5 days. I cancelled in hours in the afternoon, so nothing was lost by them, yet they are holding onto my money, very greedy and very shady.
0 replies
18 months ago
No response after two months , poor service standards
In August I made an online purchase and then when the confirmation came , I was unhappy with the delivery period . I cancelled the order within hours but the company refused to refund me, even though I am within the 5 day cooling off period as prescribed by the CPA , I lodged a dispute with my bank the next day. I followed up because I never received a reference number and rec a reference number that my dispute was registered on 22.8 and that I will get the same priority as everyone else, it takes 45 working days. A very rude email. It is two months later and despite the fact that you pay an ADDITIONAL fee for this service on top of your private banking fees, you have no response after TWO MONTHS. This is not acceptable
53 replies
18 months ago
Missing items does not get resolved
Sometimes with Woolies Dash, not all the items are there, often just small ready to eat foods. On 6 October, I decided to query 2 sausage rolls, because I ordered it to the office and 2 people were disappointed. Since then , several follow ups , not resolved yet. So I remembered why I stopped querying it , because I do not have so much time to waste . This is not fair and not right .
0 replies
20 months ago
Poor service
I sent in a card dispute two weeks ago, I have just received an auto reply. I called this morning to follow up on my CPT case no because you need that to follow up and I was told to just send the email again. Not only am I paying private banking fees but you also pay an additional fee for this request but you still do not get professional service.
0 replies
Review Distribution
5 Star
13 (11.926605504587156%)
4 Star
3 (2.7522935779816513%)
3 Star
0 (0%)
2 Star
8 (7.339449541284404%)
1 Star
85 (77.98165137614679%)