Ill mannered staff, over priced, NO management on site, bland pies, an awful experience!

I dropped in at the Botrivier Ou Meul. R53 for a take away pie, that doesn't taste like it use to, and a take away cool drink at double the price than elsewhere, is a farce!. A take away coffee in a paper cup, R47??. Who are you trying to fool, but the tourists!.A total *******!!. To Sharnelle, the Operations Manager, you didn't keep your promise, as it is clear to see that there has been NO improvement since I've been there last. You don't get away with it by doing nothing when a customer lodges a complaint. You fool no one, but yourself and the reputation of the shop, franchise and name. You, of all people should no that it would backfire on you. There's no management on sight, ill mannered staff. Only the employee, a young man, serving the pies behind the counter, was friendly, and patient, courteous is the word. They should learn from him. The rest of the staff have no good manner, irritable, common, NO customer skills!. Did management take them from the highway?. The place is just a chaotic mess!. Ou Meul has gone down.