Terrible hotel experience

George Municipality MENU EXTENDED WATER OUTAGE – Herold’s Bay Line Home / Notices Unfortunately this line has failed again at the same position, the fourth pipe break.

Herold’s Bay Reservoir is empty. Parts of Herold’s Bay will experience a water outage within the next hour or two.

Oubaai and Breakwater only have a few hours of water supply left.

The public in these areas are urged to use water sparingly. Repairs will continue.

June 30, 2024 by Chantel Edwards in Notice Archive This is the message from the municipality. We drove through today on the 1st of July for 5 hours from Cape Town and we booked two weeks ago. The hotel never let us know there was water problems, and now we staying at the hotel not being able to wash or flush the toilet. And we had no warning. When i took up with the night manager she got upset and said it isn't there problem and when i told her why didn't they warn us before hand so we could make arrangements she got upset and said she only came on late and didn't know. But when i told her about the message she said she will get all the facts and get back to me but never did. I then also brought to attention that a staff member came into our room while we sleeping. She said she will find out but with no apology. If we knew about the water problem we wouldn't have taken the risk to drive for 5 hours not being able to wash or have a toilet that we used and not being able to flush. What an terrible experience and still to be treated like we did something wrong and all the hotel was willing to do is give two bottles of water, a liter of water. And told we didn't know you were staying here that's why we didn't tell you about the water issue.