Ouhout Klerksdorp(Mr Mattress)i am angry

To be honest I would not have done any ratings to this store.I bought a bed on 2023 around October,they told me they are supp**** by Mr Mattress.Not even a year reached on their guarantee of their bed around last year 2024 on March I complained about the bed.I went to their store which is where I bought it Ouhout in Klerksdorp I told them about the bed,they ddnt even try to assist me what they said is I should contact head office of Mr Mattress because they don't deal with them anymore.

I did,I called and they asked me to send videos with the purchased slip.I did everything.I kept on contacting them and sending emails even today I have not got any feedback from them.

I am sleeping on a bed thats making sounds everytime I sit or climb the bed,even when you just turn.I am very angry and disappointed I have wasted alot of my money for this bed which I could have bought a better one.I mean that bed ddnt reach 1year guarantee when it started making sounds.The head office tells me I should bring the bed @Bloemfontein I mean did I buy the bed there,I ddnt.Do they even know how much it costs just to hire a van to go there.So they expect me to use my money for their mistakes I won't do that.Their second option was to wait for their company truck if it comes to joburg till now I am still waiting for the truck.Imaging from 2023 October when I bought the bed,2024 March I complained about the bed it's even 2025 May with no help.