Poor service

I purchased a painting for R6,000 from Ouhout, which was clearly advertised on the website as coming with a frame. To be sure, I queried this before purchasing, and Denise confirmed — after checking with the warehouse — that the painting included a frame. Shortly after I paid the R6000, I was informed that the frame was actually not included, but I was reassured that a frame would be added, as it had been advertised that way. It’s now been over five weeks, and I’ve had zero response to my calls, emails, or messages and I get vague answers from Denise if she answers the WhatsApp and blames public holidays which are long gone. This is unacceptable service for a high-value purchase, and I feel completely let down. I would not recommend this seller based on my experience — misleading advertising, broken promises, and no accountability or follow-up.