Shoddy work for expensive furniture and lazy staff

<p>We bought a leather lounge suit from Ou Hout.</p> <p>Upon arrival the suit was not to our satisfaction.  After lenthy disucssions we then chose a suit that was more to our standards, however....</p> <p> </p> <p>Upon viewing the suit we noticed a  very small hole in the leather which we requested to be replaced.</p> <p> </p> <p>The sales person promised that as soon as a batch with the same colour is available it will be replaced.</p> <p> </p> <p>When the suit was delivered we noticed that the "studs" on the one couch was bent up and close to breaking off.  To our dismay and shock it was actually not decent solid studs but merely cheap tin that resembles studs.</p> <p>I called the sales person immediately upon which he promised to sent someone to fix this.</p> <p> </p> <p>It has been several months later and my attempt to get this resolved ended in absolutly no response!!</p> <p> </p> <p>I am utterly disgusted and regret spending a huge amount of money at this company!!</p>