1 reviews | Active since Member
DO NOT BUY!!! WORST MISTAKE ! You will lose your money. Reference & second job number Job nr : JB10853
Job nr : JB11848
I am extremely disappointed with Oukitel South Africa and the service I’ve received regarding my Oukitel W*** Pro. I purchased this device on February 13, 2025, and it has been nothing but a frustrating and ongoing problem ever since.
From the very beginning, the phone’s location setting has not worked at all, making it practically unusable for basic functions. Despite multiple complaints on various platforms and several attempts to resolve the issue directly with your office, nothing has improved.
What makes this situation even worse is the repair process. The device has already been sent in for repairs twice, and each time it takes around three months to be returned—only to come back with the exact same issue still unresolved. This is completely unacceptable. Waiting that long for repairs, only to receive a faulty device again, shows a serious lack of quality control and customer care.
At this point, I feel like I’ve wasted my money on a product that has never worked properly and a company that clearly does not prioritize its customers. I would not recommend Oukitel South Africa to anyone based on this experience.
If you call them for sales the service is good but for repairs or refunds the telephone lines are out of service. Check the head office is in China.
Best regards,
Best regards,
597 total reviews on Hellopeter
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