Oukitel South Africa
4.5|597 reviews
AW
Amanda W
1 reviews | Active since Member
09 Apr 2026, 13:11
Do not buy this device. You will lose your money. GPS and software services does not work accordingly.
DO NOT BUY!!! WORST MISTAKE ! You will lose your money. Reference & second job number Job nr : JB10853
Job nr : JB11848
I am extremely disappointed with Oukitel South Africa and the service I’ve received regarding my Oukitel W*** Pro. I purchased this device on February 13, 2025, and it has been nothing but a frustrating and ongoing problem ever since.
From the very beginning, the phone’s location setting has not worked at all, making it practically unusable for basic functions. Despite multiple complaints on various platforms and several attempts to resolve the issue directly with your office, nothing has improved.
What makes this situation even worse is the repair process. The device has already been sent in for repairs twice, and each time it takes around three months to be returned—only to come back with the exact same issue still unresolved. This is completely unacceptable. Waiting that long for repairs, only to receive a faulty device again, shows a serious lack of quality control and customer care.
At this point, I feel like I’ve wasted my money on a product that has never worked properly and a company that clearly does not prioritize its customers. I would not recommend Oukitel South Africa to anyone based on this experience.
If you call them for sales the service is good but for repairs or refunds the telephone lines are out of service. Check the head office is in China.
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Replies (1)Oukitel South Africa's replyOfficial
20 Apr 2026, 05:46Hi Amanda,Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.We understand how important location services are for daily use, and it is certainly not the experience we want our customers to have. We also acknowledge your concerns regarding the repair turnaround time and the issue not being resolved after multiple repairs—this is not in line with the standard we aim to provide.Your case, including Job numbers JB10853 and JB11848, will be escalated internally for urgent review so that we can fully investigate what went wrong during the previous repair processes. We would like the opportunity to resolve this matter properly for you.Kindly contact us directly at support@oukitel.co.za or reply with your preferred contact details so that we can prioritise your case and discuss a suitable resolution as soon as possible.We appreciate your feedback, as it helps us improve our service, and we hope to restore your confidence in Tsukuru Pty Ltd t/a Oukitel South Africa.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,
Oukitel South Africa's reply20 Apr 2026, 05:46
Official
Hi Amanda,Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.We understand how important location services are for daily use, and it is certainly not the experience we want our customers to have. We also acknowledge your concerns regarding the repair turnaround time and the issue not being resolved after multiple repairs—this is not in line with the standard we aim to provide.Your case, including Job numbers JB10853 and JB11848, will be escalated internally for urgent review so that we can fully investigate what went wrong during the previous repair processes. We would like the opportunity to resolve this matter properly for you.Kindly contact us directly at support@oukitel.co.za or reply with your preferred contact details so that we can prioritise your case and discuss a suitable resolution as soon as possible.We appreciate your feedback, as it helps us improve our service, and we hope to restore your confidence in Tsukuru Pty Ltd t/a Oukitel South Africa.Kind regards,
Oukitel South Africa
Oukitel South Africa
Best regards,