Unprofessional behaviour of Staff

I make use of 4 cameras for the reason to cover short, medium and lang range photography. These cameras are: Nikon 5600 (bought from Outdoorphoto) Nikon D750 Canon 7D (bought from Outdoorphoto) Canon 5D (bought from Outdoorphoto) 5 x lenses (all bought from Outdoorphoto) I however found that some of the camera and lens ranges obviously overlapped. As such the Canon 7D was underutilised, aggravated by the pandemic. The Canon 7D was (and still is) in as new condition with a shutter/photo count of 3449. Because I make use of 4 cameras, obviously all of them have low shutter/photo counts. I subsequently decided to let the Canon 7D go but at the same time I considered going mirrorless. With this in mind I went to (as usual) to Outdoorphoto, where I was offered R6000 trade in for the Canon 7D (body only). I knew that the Canon 7D was worth more, but I accepted. I settled on acquiring a Canon 7R and after concurring, the salesperson took the Canon 7D to the workshop and returned telling me that they will not take the 7D due to a high shutter/photo count of more than 104,000. I explained that it is physically impossible because it would require taking 70 photos per minute for 10 hours per day to achieve a count of more than 104,000. I then realised that I have customised the photo numbering to fall outside the other cameras’ numbering range by adding “104” to the numbering. But I soon realised that this is a ploy to put me off the trade in option as it is very obvious that the excellent condition of the Canon 7D does not match the argument by Outdoorphoto. It is one of those situations where the person knows he is lying to you and he knows that you know he is lying – just to affirm that he wants you put off! I am deeply disappointed with the unprofessional behaviour of Outdoorphoto. As professionals they should be able to determine the shutter/photo count of any camera. But to back out of the deal in such a manner is improper. I however, kept my part of the agreement and I unfortunately took the Canon 7R without being able to trade the 7D in. Lessons learned: • Negotiate AND FINALISE the trade in BEFORE you buy. • Outdoorphoto staff are unprofessional and must not be trusted. Go somewhere else. Finally, if you are interested, I have a as good as new Canon 7D available at a fair price. But for now, I am using 5 excellent cameras.