JP
Joe P
Active since Dec 2021
10
Reviews
0
Industries
Reviews
10 reviews17 months ago
AFTER MORE THAN 30 YEARS WITH ABSA THE POOREST SERVICE
ABSA: AFTER MORE THAN 30 YEARS WITH ABSA THE POOREST SERVICE Refer: Application for ABSA Business Acc dated 13 November 2024. My emails on C-45281631 dated 13, 14, 20 and 21 November 2024 (ABSA Janine Nutt). ABSA RBB 19 minutes incoming call 19 November 2024. Complaints C-45472904 and C-45473045 dated 22 November 2024. ABSA Email Jennifer Nathsa De Jongh dated 29 November 2024 to close case. My response email to Jennifer Nathsa DeJongh to state that matter was NOT RESOLVED dated 29 November 2024. Visit ABSA Woodlands Branch dated 02 December 2024. Visit ABSA Menlyn Maine dated 06 December 2024. After more than 30 years with ABSA it is the worst service ever received. I urgently required to open a Business Account to purchase goods before Christmas. It is already 06 December 2024 and after VARIOUS submissions, PROCESSING, etc still nothing. Really NOTHING – not even an account number. On 29 Nov 24, Jennifer Nathsa De Jongh responded “Your complaint reference C-45472904 has now been closed”. My response to this email (29 Nov 2024) was “I do not understand the response "complaint reference C-45472904 has now been closed. When will the account be opened? Why do I not get any feedback? How do I find out what is going on and what is blocking the process? Why is the complaint closed? Can we please move forward with this process soon please?” On these questions I received NO FEEDBACK from Jennifer. On my visit to ABSA Woodlands Branch on 02 December 2024, I was just referred to ABSA Menlyn Maine. On 06 December 2024, the Consultant opened the list, showed it to me and against “Musgrove Palmer and Du Preez” there was NO PROGRESS! She then suggested that we INITIATE THE PROCESS TO OPEN AN ACCOUNT!!!!??? How is this possible and what is going on??? Is this what happens if you indicate that opening a Business Account is urgent??? Can somebody tell me what to do?
56 replies
18 months ago
Deformed Air Filter to be Sold Off to the Next Customer
On 07 October 2024 I bought two Air Filters AF296 (SEB by CSP) from Naskar Menlyn. I indicated that it is cumbersome to find these filters and for that reason I'll take two. In the presence of the Salesman (Salesman 21) I opened the boxes to inspect the filters. One of the filters was deformed (photos are available and I requested it to be replaced. I was told that the two are the last one and I indicated that I shall not take the deformed one. In response Salesperson said its okay as it will go back on the shelf to be sold to the next client. I had a problem with this attitude and I decided to take the deformed item and report it to SEB / CSP. However, I could not pinpointed a local wholesaler and I therefore herewith approach Naskar to rectify this challenge.
0 replies
19 months ago
Unprofessional behaviour of Staff
I make use of 4 cameras for the reason to cover short, medium and lang range photography. These cameras are: Nikon 5600 (bought from Outdoorphoto) Nikon D750 Canon 7D (bought from Outdoorphoto) Canon 5D (bought from Outdoorphoto) 5 x lenses (all bought from Outdoorphoto) I however found that some of the camera and lens ranges obviously overlapped. As such the Canon 7D was underutilised, aggravated by the pandemic. The Canon 7D was (and still is) in as new condition with a shutter/photo count of 3449. Because I make use of 4 cameras, obviously all of them have low shutter/photo counts. I subsequently decided to let the Canon 7D go but at the same time I considered going mirrorless. With this in mind I went to (as usual) to Outdoorphoto, where I was offered R6000 trade in for the Canon 7D (body only). I knew that the Canon 7D was worth more, but I accepted. I settled on acquiring a Canon 7R and after concurring, the salesperson took the Canon 7D to the workshop and returned telling me that they will not take the 7D due to a high shutter/photo count of more than 104,000. I explained that it is physically impossible because it would require taking 70 photos per minute for 10 hours per day to achieve a count of more than 104,000. I then realised that I have customised the photo numbering to fall outside the other cameras’ numbering range by adding “104” to the numbering. But I soon realised that this is a ploy to put me off the trade in option as it is very obvious that the excellent condition of the Canon 7D does not match the argument by Outdoorphoto. It is one of those situations where the person knows he is lying to you and he knows that you know he is lying – just to affirm that he wants you put off! I am deeply disappointed with the unprofessional behaviour of Outdoorphoto. As professionals they should be able to determine the shutter/photo count of any camera. But to back out of the deal in such a manner is improper. I however, kept my part of the agreement and I unfortunately took the Canon 7R without being able to trade the 7D in. Lessons learned: • Negotiate AND FINALISE the trade in BEFORE you buy. • Outdoorphoto staff are unprofessional and must not be trusted. Go somewhere else. Finally, if you are interested, I have a as good as new Canon 7D available at a fair price. But for now, I am using 5 excellent cameras.
0 replies
39 months ago
What went wrong at Suntek?
I had four Suntek Louvre roofs installed at two different sites and received excellent service from Suntek. I am a returning customer and would like to have a louvre roof installed to match the previous...... and boom! Gone is all the good Suntek reputation! Late September 2022 I submit a request for an installation/quote. After two weeks, I repeated the request. In October 2022 I again submitted a request, again follow by another two week later. I never received a response. With peak season approaching, I assumed that Suntek will be under pressure and I waited till January 2023, but still no response. On 12 January 2023, I phoned Suntek and they undertook to contact me the following day to book an appointment with me for the next week. On the same day (12 Jan 23) a staff member from Suntek was observed in the area I live. However, to date I received no response from Suntek or any intention to book an appointment. This is NOT the Suntek I got to know. It seems that Suntek sadly is not bothered by negative publications or hellopeter.
0 replies
42 months ago
Poor communication
Dear Fedex. You have sent me five sms's the past three days, telling me to pay an outstanding amount on an import order. However, I can only do so if I know the outstanding amount and to whom I must make the payment. Better yet, send me an email with the detail and I'll have to proof to do the payment. Secondly, your email address you gave me is ramats***x.leta***xATfedex.com. Do you expect me to not make a typing error with such an exuberant email address? Also, what is ATfedex.com? Is it @fedex.com, or @ATfedex.com or AT@fedex.com or ATfedex.com? I really hope that you received my email...... I also found Fedex's the most exuberant but I don't have a choice. The fees charged by Fedex the last time a parcel was handled by was MORE than the VALUE of the article. Come on guys, get market related.
132 replies
43 months ago
Unable to top up E-toll account
On 13 Oct 22 I went to the Rigel Ave office where I always top up my e-toll account 6424XX. I was told that the account was closed on 12 Aug 2022. They could not tell me by whose authority or give me a printout of the account. On 15 Oct 22 at 14:20 I contacted the call Centre and again was told that my account was closed on 12 Aug 22. On 12 Aug 22 I was working and not near an e-toll Service Centre. Again they were unable to tell me by whose authority, or why the account was closed. I did not request or authorised SANRAL to close my account. I have been a loyal and paying customer since the BEGINING of the e-toll system. SANRAL must please reinstate my account as soon as possible. But if SANRAL make it impossible for me to pay my account, what must I do? Stop paying?
0 replies
47 months ago
Unauthorized changes to my account/profile
Hello Peter, The only reason I gave 3 stars is because previous services were good. We left for the USA on 30 March 2022 and as usual, since 2009, we switched “Roamon” for sms’s two hours before departure. On our arrival in the USA, I bought a Samsung A03 for $150.00 and we were provided with uncapped internet for three months (Apr, May and Jun 2022). I made the USA A03 a “personal hot spot” for my SA Vodacom phone. I would therefore only use the SA Vodacom phone for receiving sms’s for banking notice etc. On 18/19 Apr 2022 (note SA-USA time difference) I received an e-mail from Vodacom SA stating that “Order ONLINE-0000000136168857 has been approved”. I immediately e-mailed Vodacom SA back and asked: “I have received a sms from Vodacom4 referring to “Order ONLINE-0000000136168857 being approved". I have not ordered anything. Can you explain what is going on please?” I received no reply from Vodacom SA while I was in the USA. I kept on using the USA Samsung A03 and hotspot until 23 May 2022. On my return to South Africa, I send “Roamoff” but failed to deliver. I was unable to phone friends to collect me at the airport. I know I should have the credit of the whole of April and May 2022 on my phone. However, the balance was zero!!!! I went to the Vodacom shop at Woodlands on 27 May 2022. They told me that my “Roamon” was cancelled on 19 April 2022. I asked by who’s request and who ordered the change? They were unable to tell me and to further assist me. I phoned Vodacom Customer Care on 30 May 2022. The lady told me that the “Roamon” on my SA Vodacom phone was cancelled on 18 April 2022 on the “internet”. Again I asked by who’s request or instruction and who approved the changes? Again Vodacom SA was unable to provide any response. I had no reason to change my “Roamon” for sms’s because I have the full use of a USA based phone that I paid $150.00 (R2322.00) for. The lady from Vodacom Customer Care said she would like to reimburse my SA Vodacom account but it is more than R175.00 and therefore above her permitted limit. Lesley said that she will escalate the matter to her supervisor for finalization. I received query ref number 1-35722317854171 on 30 May 2022. I later received an sms from Lesley at Vodacom Customer Care on 31 May 2022, saying that the matter will be escalated “to our billing team to assist”. My concerns are: 1. How were changes to my account made without my request or authority? 2. Who implemented these changes without authority or a request? 3. What prevents any employee to make these unauthorised changes? 4. I was unable to contact my employee after arrival (24-31 May 2022) which had serious security repercussions. I am a client with Vodacom since 1995 and I have been using Roaming-capability since 2009. It is the first time something like this happened but the fact that “Big Brother” Vodacom can change and manipulate a user’s account is cumbersome. Vodacom, please resolve this matter.
268 replies
47 months ago
Poor product repair quality and poor follow-up service
We visited Spec-Savers Moreleta (Parkview Mall) during September 2021 for our routine eye tests. While onsite, I enquired if my sunglasses (Ray-ban) can be repaired (one lens scratched and frame bent). After the eye tests and paying R2300.00 for the repair of the sunglasses we left. On 22 Oct 21 I returned for the reading glasses but the sunglasses were not available. In November 21 Sec-Savers Moreleta recalled my reading glasses for "defective". The sunglasses were available but when the lady at the desk try to clean the sunglasses, the one lens came undone. After onsite "repairs" I was handed the sunglasses. A few days later the lens came undone again while being wiped by me. I returned the sunglasses (now late November 21) and Spec-Savers Moreleta kept the sunglasses for off-site repairs. In December 2021 I was contacted to collect the sunglasses. Again the lens came undone when the client service lady tried to clean it. It was repaired again onsite and handed to me. The following months the lens came undone often. The sunglasses' frame also did not fitted correctly (skew on face) but could not manipulated because the lens did not fit tight enough. The last time the lens of the sunglasses come undone on 02 April 22 I stopped wearing it and on my return from the USA on 26 May 2022 I, for the forth time returned the sunglasses to Spec-Savers Moreleta, New Ray-ban sunglasses would have also cost around R2300, but the frame size of the old pair is hard to find - hence the choice to have it repaired. The repairs done by or through Spec-savers Moreleta is definitely not on par with experiences I previously had with Spec-Savers (Blue Route Mall). Also the fact that my reading glasses were recalled after a few weeks is cumbersome. moreleta@specstores.co.za
134 replies
47 months ago
Poor product repair quality and follow-up service
We visited Spec-Savers Moreleta (Parkview Mall) during September 2021 for our routine eye tests. While onsite, I enquired if my sunglasses (Ray-ban) can be repaired (one lens scratched and frame bent). After the eye tests and paying R2300.00 for the repair of the sunglasses we left. On 22 Oct 21 I returned for the reading glasses but the sunglasses were not available. In November 21 Sec-Savers Moreleta recalled my reading glasses for "defective". The sunglasses were available but when the lady at the desk try to clean the sunglasses, the one lens came undone. After onsite "repairs" I was handed the sunglasses. A few days later the lens came undone again while being wiped by me. I returned the sunglasses (now late November 21) and Spec-Savers Moreleta kept the sunglasses for off-site repairs. In December 2021 I was contacted to collect the sunglasses. Again the lens came undone when the client service lady tried to clean it. It was repaired again onsite and handed to me. The following months the lens came undone often. The sunglasses' frame also did not fitted correctly (skew on face) but could not manipulated because the lens did not fit tight enough. The last time the lens of the sunglasses come undone on 02 April 22 I stopped wearing it and on my return from the USA on 26 May 2022 I, for the forth time returned the sunglasses to Spec-Savers Moreleta, New Ray-ban sunglasses would have also cost around R2300, but the frame size of the old pair is hard to find - hence the choice to have it repaired. The repairs done by or through Spec-savers Moreleta is definitely not on par with experiences I previously had with Spec-Savers (Blue Route Mall). Also the fact that my reading glasses were recalled after a few weeks is cumbersome.
402 replies
52 months ago
No Response from Travelstart
I have been using Travelstart for many years now with great success. All of a sudden, no response!!! In 2020, Covid curbed all travelling and Travelstart informed me accordingly. However, in August 2021 I received notification from Travelstart that I can rebook my flight, using my booking reference. Since September 2021 I followed the procedure to change my bookings but I got ABSELUTLY NO FEEDBACK. I repeat the process every two weeks but still no response. It is the end of December 2021 and I still have not received any response from Travelstart. I am sure they are still in business because the website is still active. I have tried to call them (no telephone number on their webpage anymore) but also without success. I am out of options and ideas!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
6 (60%)
1 Star
3 (30%)