Unacceptable Service - Don't Use Them!!!!

We purchased a UPS System from Outeniqua Solar for R10 000.00, based on the great service we would receive of a full back-up support. It did not take long for the unit to present issues with the charging of the UPS, and eventually it stopped charging .

We took the unit back to Outeniqua Solar for the "back up support" & service they had offered in November 2016. We spent almost every week calling to establish what was happening with the unit, and when it would be returned. To date the 18th September we have been given various excuses such as -

Their business partner left the Business The factory is no longer able to assist The UPS unit was in for repairs in Johannesburg The UPS unit is no longer repairable, and will cost more to fix than its worth

We have not received a quote, or been told what's wrong with the unit. Not once in the 10 months of the unit being dropped off at Outeniqua Solar has Cindy or Fanie de Jager picked up the phone, sent an email or an sms to try and fix the problem.

This is by far the worst service we have received & we will not hesitate to take the matter further.

Neil & Laurell Pelser