DStv appalling lack of service

I have been trying to have my 92 year old mother’s decoder activated so that she can at least watch the Olympic Games. She is in a nursing home where there is a dish and she has a smart tv and a decoder installed in her room. It is impossible to get a response at anyone at DStv to activate her account and package. I have tried and always end up with the same message that an agent will call me in 1-2 days but they don’t. The bit on the website and the WhatsApp communication is completely useless and just sends your around in circles. I find this lack of service very shocking given that DStv is in trouble with so much competition with all the streaming services these days. Unfortunately there is no WiFi at the nursery home so she has to have DStv. I am desperate to sort this out as soon as possible.